IT Desktop and Network Support Dispatch Alaska USA

Installing technical troubleing and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instructionbased activities at sites and from Remote Team.

Ability to lift / move computer equipment weighing up to 50Lbs.

Expert in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.

Usage Knowledge of TCP / IP networking DNS DHCP VPN and RDP.

Smart hand support for peripheral and networking hardware including but not limited to :

monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi port data termination panels all under Smart Hands capa bility.

Ability to trouble issues with systems and networks using good deductive reasoning s and troubleing & resolving issues related to enduser network cabling.

• Advanced knowledge of computer hardware systems chip sets memory modules and peripherals.
• Knowledge of popular operating systems software applications and remote connection systems : MS Windows MS office 365 Active Directory SCCM DHCP VPN and others.

Requirements

Excellent written and oral communications ss with clients and management as well as people ss.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

Bilingual (English & Local B2)

Items

Console cable for CISCO and Silver Peak

Full Internet ready mobile

Noise Cancellation head sets

Team Viewer MSTeams Putty Remote connection software Admin Access of the Laptop

RJ45 port on Laptop

Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage

Job description Provides break Fix, fault diagnosis, and resolution. Providing fault ysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

The ideal candidate should have 1-3 years of experience in Windows Desktop supports. Responsibilities Provide first / second level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and trouble Windows 10, 11, and mac
• Windows 10 and Microsoft Office 2010 or higher, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and trouble for printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to trouble problems ociated with network connectivity, and workstation hardware / software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as igned.
• Minimum of 18 months years of IT experience.
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleing, Enterprise anti-virus solutions, Helpdesk ticketing systems.

Education

Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems : MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.