Contract only with no current potential to convert. Not open to H1B candidates. Onsite 3 days / week. Interviews will be virtual and onsite.
Contractor will be working on Internal-facing application for call center agents.
- Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years)
- Create research strategies that help define and work toward product portfolio objectives and key results (5+ years)
- Use analytical tools (Adobe Analytics, Quantum Metric) to gather data insights that aid and supplement portfolio research strategies (5+ years) Surrounding team / key projects
Minimum Qualifications
Education & Prior Job Experience
- Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology or other related discipline
- 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
- Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills
- Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
- Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
- Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
- Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
- Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
- Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers
- Ability to present work in a clear and compelling manner to stakeholders-explain design recommendations by citing best practices, testing data and / or business requirements
- Expert user of excel or other tool that can analyze large data sets
Preferred Qualifications- Education & Prior Job Experience Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline
- 7+ years of experience in applied user experience research with portfolio and product-based work environment
- Experience working in the aviation industry
- Experience scaling research practices and setting up a research insights repository
- Experience conducting field research with unionized workforces
- Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
- Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
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