Senior Customer Service SpecialistVirtualVocations • Omaha, Nebraska, United States
Senior Customer Service Specialist
VirtualVocations • Omaha, Nebraska, United States
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A company is looking for a Senior Customer Service Specialist - Escalations.
Key Responsibilities :
Manage complex escalations by handling customer inquiries and complaints, ensuring timely resolutions
Facilitate claim resolution through thorough investigations and balanced solutions for all stakeholders
Communicate with customers and vendors to understand concerns and maintain positive relationships
Required Qualifications :
3-5 years of customer service experience, with at least 2 years focused on complex escalations
1 year of experience in a two-sided marketplace
Strong analytical and problem-solving abilities
Ability to remain calm and professional in high-pressure environments
Customer-focused mindset with a commitment to exceptional service
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