The Customer Care Team Leader works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs.
This role is critical to delivering a customer experience that provides Flexsteel a competitive advantage in the industry.
- Providing guidance, support, and training to enhance overall performance and efficiency.
- Ensuring accurate and consistent tracking of attendance and adherence to company policies.
- Manage escalated customer inquiries to ensure prompt and satisfactory resolution, maintaining high standards of service.
- Act as Voice of the Customer, communicating Customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.
Team Lead - CST, LCSW, LCSWA, LMHC- New Hanover/Brunswick
The Team Leader is responsible for the supervision and management of team operations and staffing. The team leader (clinical supervisor) must provide individual therapy for recipients served by the team. The team leader supervises all members of the team demonstrating the knowledge, skills, and abil...
Customer Care Team Lead
The Customer Care Team Leader works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs. Act as Voice of the Customer, communicating Customer needs & expectations within Flexsteel. This role is critical to delivering a customer experience tha...
Team Lead - CST, LCSW, LCSWA, LMHC- New Hanover/Brunswick
The Team Leader is responsible for the supervision and management of team operations and staffing. The team leader (clinical supervisor) must provide individual therapy for recipients served by the team. The team leader supervises all members of the team demonstrating the knowledge, skills, and abil...
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Team Lead - CST, LCSW, LCSWA, LMHC- New Hanover/Brunswick
The Team Leader is responsible for the supervision and management of team operations and staffing. The team leader (clinical supervisor) must provide individual therapy for recipients served by the team. The team leader supervises all members of the team demonstrating the knowledge, skills, and abil...
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Team Lead - CST, LCSW, LCSWA, LMHC- New Hanover/Brunswick
The Team Leader is responsible for the supervision and management of team operations and staffing. The team leader (clinical supervisor) must provide individual therapy for recipients served by the team. The team leader supervises all members of the team demonstrating the knowledge, skills, and abil...
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