Job Description
Job Description
MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider in the Chattanooga area with a solid national reputation.
But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
Solutions Specialist
The Solutions Specialist contributes to the success of MCA’s sales department by assisting the Sales Team with product knowledge, competitive registrations, product alignment, and quotation and presentation services.
The solutions Specialist is part of a large sales organization that provides admin assistance to 6 external sales reps and works internally with 3 pre-sales engineers.
The work is fast-paced and the team is fun to work with! Lots of value is placed on this position as it often becomes a strong part of the relationship between MCA & our customers.
We like to share ideas and work together as a hive mind , no lone wolves here!
Are you self-motivated, organized and a relationship builder? If so, this may be the job for you!
Duties and Responsibilities :
- Develop relationships with MCA Sales Team, Customers, and Vendors
- Facilitate External Customer sales requests.
- Research products, availability, and compatibility for Sales Rep quotations
- Perform deal-registrations and provide vendor follow-up.
- Participate in sales-pipeline and trending
- Build quotes for External Sales Reps for complicated projects, proposals, and RFP’s
- Identify compatibility issues, missing components and improve attach opportunities.
- Work with procurement team to effectively hand-off approved quote for procurement.
Qualifications :
- Effective time management capabilities
- Experience working for an IT company, MSP, other technology company in a similar role
- 2+ years in an external, customer-facing sales role
- Exceptional writing and language skills. Ability to convey value through written and oral presentation.
- Nice to have software skills : Quotewerks, Excel and CRM knowledge
- Understanding of profit margin, calculating TCO, ROI
- Strong technical product understanding. Network equipment (switches, routers, wireless, firewalls). Server hardware (CPU CORE, RAM, RAID, SSD / NLSAS, optimized architecture).
Server software Windows Server, VMWARE virtualization, SQL, Client Access Licensing. Office 365 products and usage OneDrive, Exchange, Office.
- Strong peripheral understanding UPS, Printers, Scanners, Monitors, etc.
- Ability to attend conferences (2 times yearly) and online training, monthly webinars.
What does success look like for this role?
A successful Solutions Specialist develops a process to ensure the quick and accurate fulfillment of quote requests to house and rep account base.
Typical quote requests are handled within a business day while registrations and enterprise configs are delayed solely by the vendor.
A successful quote is buttoned up to the point that it can easily be sent to the procurement team with no need for back and forth between procurement and solutions.
Exceptional Solutions Specialist add measurable value by understanding the quote opportunity and attaching high margin, value-added products or services to it.
Salary, Benefits and Work Environment :
The salary range is $45,000-55,000 determined by experience.
- Benefits : Health insurance, PTO, Paid Holidays, Dental & Vision Insurance, Life Insurance, Short- and Long-Term Disability, Time-Off for Volunteering, 401k & we provide MCA gear to wear to work!
- MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation.
But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
- In fact, we like to think working at MCA is more than just a job. We really do treat each other like family!
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