Healthcare Program Coordinator

Position : CARES State Coordinator

Location : Indianapolis, IN (Hybrid)

Duration : 12 Months (Extendable)

Phone & In Person Interview

Duties and responsibilities :

• Assists with data analysis in the CARES databases.
• Works with CARES oversight staff to help implement the CARES (Cardiac Arrest Registry to Enhance Survival) program in Indiana.
• Provide training and oversight for participating communities to ensure consistency in the data collection, auditing and reporting processes.
• Outreach to potential project partners in local, regional healthcare as well as community-based partnerships.
• Work with CARES oversight staff in generating reports and other data requests on schedule.
• Coordinate communications and meetings with CARES partners and participating EMS agencies and hospitals.
• Responsible for coordinating the daily operational tasks that are needed for the maintenance of participating and future sites.
• Troubleshooting database errors and software system issues.
• Establish and coordinate the CARES data sharing committee for the state and field requests for regional and state data.
• Incorporates interpersonal skills in communication with stakeholder personnel, colleagues, and the public.
• Collaborates with trauma system stakeholders including the Indiana Trauma Care Commission and EMS Commission.
• Travel will be required.
• Performs related duties as assigned.

Additional responsibilities would include the dissemination of information in the form of manuals, data definitions, publications, online meetings, telephone conference calls, and emails to maintain the data collection and review process for each participating EMS agency, hospital, and dispatch center in your state.

The coordinator will also need to communicate general findings and updates in CARES progress / development to the key stakeholders in the state and program participants.

The coordinator will review essential information regarding an agency’s system configuration, determine the appropriate means of data collection, and conduct site-specific training sessions with EMS and hospital personnel.

The coordinator will work with local system administrators to ensure compliance with data-entry schedules, resolve access / password issues, update agency, hospital, and first responder accounts and information.

Job requirements :

Experience with program coordination, experience working with Emergency Medicine departments, experience with large data files and analysis, experience working with people from different healthcare disciplines, strong communication skills both written and oral, ability to work independently and in a team environment, and experience with data and project management.

Education :

A bachelor’s degree in Public Health, or related discipline, will be a minimum requirement for the position. Computer proficiency with software applications including MS Word, Excel, Power Point and basic statistical applications will also be necessary.

Difficulty of work :

Incumbent uses judgment in implementing guidelines to follow based on CARES program, but also relies on the direction of CARES oversight staff and Trauma and Injury Prevention Program Director.

Work is broad in scope and requires in-depth analysis of multiple variables to fit various circumstances of a medium to complex enterprise-wide system.

Responsibility :

Incumbent exercises professional judgment in situations requiring sensitivity and / or confidentiality. Incumbent works closely with higher-level staff and / or management to outline general objectives and boundaries that incumbent will follow to meet the requirements of the agency.

Unusual problems or deviations from guidelines or practice are discussed with the CARES oversight staff and Trauma and Injury Prevention Program Director.

General goals, objectives and problems affecting agency policy and practices are discussed with supervisors, but incumbent utilizes own initiative in performance and implementation of CARES program and other data sets.

General methodology and handling of procedures are at the discretion of the incumbent. His / her work is reviewed by supervisor concerned for compliance with policy and agency program goals.

Personal work relationships :

Incumbent works with personnel from within the agency, including division staff, and external to the agency including other state agency staff, EMS providers, hospital employees and others for the purpose of implementing the CARES program statewide.

Contacts are for the purpose of informing, gathering information and interpreting that information to arrive at appropriate solutions, provide technical expertise and coordinate workflow.

Contacts can involve persuading and negotiating to accomplish mission while maintaining good stakeholder relations.