Customer Support Specialist (Guadalajara, Mexico)

Job Description

Job Summary

The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process.

This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices.

Additional responsibilities of this role include providing both sales and customer support by checking inventory and providing necessary documents, as well as preparing quotations and communicating with customers.

Key Responsibilities

• Establishes and maintains the customer order management system
• Receives orders and conducts pre-audits to ensure order accuracy
• Sends back orders / contracts as necessary
• Tracks order status and signature confirmation to ensure timely delivery
• Coordinates delivery of orders
• Verifies invoices and arranges billing to expedite receipt of payment
• Provides sales support and completes tasks such as inventory checks, quotation and customer reception as needed
• Performs other customer support related tasks as required
• Travels as assigned; annual travel to China required

Experience and Qualifications

• Bachelors' degree in International Trade, Marketing, Business or similar field preferred
• Relevant experience in fields such as foreign trade or import-export companies preferred
• Excellent verbal and written communication skills, proficient in the English language
• Maintains composure under pressure in a fast-paced work environment
• Proven time management, problem-solving and organizational abilities

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics.

Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.

Click to learn more about Mycronic and what it's like to work with us

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce.

It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues.

Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate.

We believe quite simply that diversity is our competitive edge.

About Us

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years.

Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

We're looking for people to join our talented, motivated and friendly team on the cutting-edge. Here, in an open, collaborative and flexible environment, you'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life.