Greeter/Hostess

OUR MISSION IS TO PROVIDE OUR GUESTS WITH AN ENRICHING CULINARY JOURNEY INTO THE AUTHENTIC FLAVORS AND FINEST CULTURE OF SOME OF THE COUNTRIES FACING THE MEDITERRANEAN SEA THROUGH FRIENDLY SERVICE, ATTENTION TO DETAIL AND COMMITMENT TO QUALITY.

We are looking for an outstanding Greeter / Hostess to warmly welcome and interact with our guests as they enter the restaurant While it might seem simple, it's an extremely important position since it is the first point of contact between our guests and our hospitality team.

Responsibilities

• Cheerfully greet guests personally and on the telephone, addressing them by name whenever possible.
• When necessary, open the front door for ADA guests entering or leaving the restaurant
• Offer appropriate seating arrangements or when immediate seating is limited,
• record guest names and number of people in party and provide guests with estimated waiting time.
• Manage online reservations
• Seat guest guests based on guest preferences and balancing of customer flow in service stations
• Ensure menus are sufficient to cater to a number of guests and periodically check the cleaness of the same.Upon seating, offer guests a menu and inform them of their server’s name.

Thank guests as they leave and invite them to return.Deal with complaints or problems with a positive attitudeProvide excellent guest services that promote satisfactionReport complaints to Management.

Requirements

• Proven Experience in the same position
• Proven proficiency in using OPEN TABLE software
• Possess organizational and multi-tasking skills.
• Demonstrate ability to be a team playerBe able to work in a standing position for long periods of time.
• Be able to listen and communicate clearly.
• Must have exceptional grooming habits.
• Must have attention to cleanliness and safety
• Guest-oriented approach and patience
• Demonstrate active listening and effective communication competencies

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact;
• escort them to assigned dining area; present menus;
• announce waiter's name-
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas,
• provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door)
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies- Issue dining charges by verifying orders;

calculating taxes; totaling bill for to-go orders

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions;
• listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed

Job Types

• Full-time
• Part-time

Pay :

$10.00 - $15.00 per hour

Supplemental Pay :

TipsWork Location : One location

Schedule

• Monday to Friday
• Weekend availability
30+ days ago