Support Representative, Tier One (Competitive)

Support Representative, Tier One

At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel ittheir votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have : the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us?

Your Role

As a Support Representative, you'll work directly with our users, answering any questions they might have via phone, email, and online chats. Our department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes, and fans.

Your responsibilities will include :

• Thrive on the front lines . You'll be our users' first point of contact, answering calls and emails ranging from how-to questions to technical troubleshooting about all our products and features.
• Help teams and athletes win . Our clients come to us to enhance their gameyou'll make sure they know how to use Hudl in the best way possible.
• Listen . You'll empathize with our users and respond with creative solutions.

This role will be based out of our headquarters in Lincoln, Nebraska, so we're only considering candidates who live near this location or are willing to relocate. This role requires 3 days per week in office at our headquarters in Lincoln, Nebraska (with flexibility on which days). Our anticipated start date for this position will be October 20 or November 10, 2025.

Must-Haves

Nice-to-Haves

Our Role

Compensation

Annual Pay : $39,000 - $39,000 USD

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work. But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don't hesitate to applywe'd love to hear from you.

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