Patient Service Coordinator (Medical Assistant/Front Office Role!)

Are you passionate about patient care and ready to make a difference? Join our Radiation Oncology team at UPMC Hillman Cancer Center, where you’ll play a crucial role in providing high-quality patient care.

As a Patient Service Coordinator , you’ll work closely with our Life Changers to ensure a positive experience for patients.

This role combines elements of both a Medical Assistant and business office support.

• Patient Care : You’ll assist patients, rooming them, collecting vitals, and ensuring their comfort in a safe environment.
• Business Office Support : At times, you’ll handle administrative tasks such as answering phones, scheduling patients, and managing check-ins and check-outs.

Why UPMC Hillman Cancer Center?

• International Recognition : We’re a leader in cancer prevention, detection, diagnosis, and treatment, designated by the National Cancer Institute.
• Comprehensive Care : As the preeminent institution in western Pennsylvania, we deliver comprehensive cancer care, conduct research, and educate the next generation of cancer professionals.
• Flexible Schedule : Work Monday through Friday with no weekends or holidays required! A minimum of 4 shifts per month and coverage on an as-needed basis are required.

This role supports our offices in Butler, Seneca, and Farrell, and travel to other sites could be required.

Join us in our mission to reduce the burden of cancer globally. Apply today for the Patient Service Coordinator position at UPMC Hillman Cancer Center!

Responsibilities :

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby / waiting room coordination and supervision.
• Serve as liaison between customers and clinic staff.
• Collects % of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• High School graduate or equivalent required.
• Minimum of three years of direct patient care and / or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances :

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer / Disability / Veteran