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POSITION DESCRIPTION
The Senior Event Air Manager (EAM) coordinates, manages and acts as the primary point-of-contact for all air operational components on assigned group travel programs.
This position books, tickets and manages all airline arrangements for groups and internal travelers. This role acts as a travel resource to participants and provides assistance with any personal extension requests, represents the Air perspective in client / team meetings, educating the client and internal team members in the understanding of the nuances of the airline industry.
The Senior EAM manages the air budget, providing necessary updates required from program turn through the final financial reconciliation phase.
POSITION REQUIREMENTS
- Travel degree preferred but not required.
- Minimum five years air ticketing experience.
- Domestic and international air knowledge.
- Knowledge and familiarization of travel destinations
- Strong knowledge of geography
- General travel reservation knowledge, for booking personal extension travel
- Ability to understand and apply fare rules and airline contracts.
- Ability to interact professionally and positively with a varying group of internal and external customers.
- Strong problem-solving skills.
- Monitoring and managing spend to budget.
- Demonstrated leadership skills, including ability to coach and mentor team members and provide training on specific topics.
- Ability to work independently and, also, as part of a team.
- Strong organization and time management skills.
- Availability to work extended hours on weekdays and weekends, on a limited basis.
- Excellent written and verbal communication skills.
- Working knowledge of airline ticketing systems (Apollo experience preferred) and Microsoft Office Outlook, Excel and Word.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and / or meet deadlines.
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