Job Description
Job Description
Make it Your Choice! Join Our Team!
We bring together the people, brand and technology that enable the success of others welcoming every guest, every partner, everywhere their journey takes them.
Offering Competitive Wage(s) based on experience!
PRIMARY DUTIES AND ACCOUNTABILITIES
- Providing exceptional service by connecting to guests to make a better experience for each and every person who stays at our hotel.
- Participates in regular staff meetings and / or recurrent training.
- Maintain thorough knowledge of reservation policies, promotions
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High-school diploma required : some college preferred
- Ability to work with minimal supervision
- Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis.
- Strong problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations and present solutions that benefit all parties
- Excellent discretionary judgment : ability to evaluate member / guest problems and determine solution based on various indicators
- Ability to gather information from multiple systems to review, evaluate and resolve problems.
- Excellent verbal and written communication skills
- Must be able to uphold Choice’s Values & Performance Principles of communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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