Retail Operations Director

Reporting to our Executive Director and a part of our Leadership team, the Retail Operations Director leads our material donations and retail operations team.

Our Donation Drop-Offs and Retail stores are a physical representation of our mission. The Retail Operations Director will ensure that this team works together effectively to support the ministry and operates in a way that is emblematic of our mission.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

JOB DUTIES :

• Responsible for the direct leadership of our operations manager, donation center, transportation, and thrift store managers.
• Responsible for training retail store management onboarding and ongoing professional development.
• Ensures store management follows end of day close out procedure, including cash management and daily deposits.
• Provides input into the retail and bulk sales budget. Responsible for the attainment of that budget.
• Analyzes sales data to make decisions regarding strategy for retail stores and bulk sales.
• Works with processing center manager to develop and implement a system that organizes and tracks inventory on hand as well as the distribution of inventory to the retail stores.
• Works with transportation manager to ensure the regular maintenance of fleet and to develop a logistics plan that maximizes our ability to pick up donations and to serve the needs of the stores.
• Works with retail store managers to create a sales strategy and merchandising plan to generate revenue to support the ministry.
• Develops additional distribution chains (EBay, social media, etc.) for selected store merchandise.
• Develops and executes marketing plan for the stores.
• Sets performance expectations for the team and ensures continuous communication regarding expectations and employee performance levels.

Responsible for ensuring that employee performance documentation is completed, thorough, and accurate.

• Visits each location on a weekly basis to check in on progress and performance.
• Ensures that the stores and donation centers are a clean and safe work environment.
• Other duties as assigned.

MINIMUM REQUIREMENTS :

• 5+ years of retail management experience.
• Leadership abilities : good communication skills; organization; accuracy; consistency; idea promotion; motivates others to perform;

accepts feedback; gives appropriate recognition to others; maintains confidentiality.

• Bachelor’s degree required.
• Must possess problem-solving skills.
• Able to build a team that believes in the SVdP mission and performs their role in attaining that mission.
• Able to work flexibly and under time and resource constraints. Some evenings and weekends may be required.
• Able to greet customers and donors and create a welcoming impression on them.
• Previous budget development and department profit and loss attainment experience required.
• Experience with Microsoft Office products required. Experience with Point of Sales tracking systems is a plus.
• Able to professionally represent SVdP to the NKY business community.
• Able to understand company policies and procedures, communicate those to the staff and ensure compliance with policies and procedures.
• Able to lift up to 25 pounds on a regular basis.

St. Vincent de Paul - Northern Kentucky is dedicated to providing compassionate support and essential services to individuals and families in need throughout the Northern Kentucky region.

Through our various programs, including food pantries, rent and utility assistance, and thrift stores, we strive to improve the quality of life for our community members.

Our retail operations play a crucial role in generating the resources needed to support our mission.

Are you a force for good in our community? If the answer is yes, we would love to have you join our team!

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