IS Technical Services - Senior

Introduction

The Department of Public Instruction (DPI) is the state agency that advances public education and libraries in Wisconsin. Our mission is to advance equitable, transformative, and sustainable educational experiences that develop learners, schools, libraries, and communities in Wisconsin. Working at DPI offers you the opportunity to build on our long-standing commitment to public education so that students are learning the skills and knowledge necessary to become contributing members of our communities.

At DPI, we are committed to creating an environment where everyone feels safe, supported, and valued. Equity and inclusion are at the core of our organizational values, which include belonging, integrity, love, humility, and honor. These values guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. When employees are respected and valued for who they are and staff are held accountable for demonstrating that respect to others, we believe it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.

The Center Endpoint Services and Support Unit within the Division of Management Services is seeking applicants for an IS Technical Services Senior position. This position will give you the opportunity to problem solve and provide hands-on training while working collaboratively in an enterprise-networked environment. If you enjoy working in a rewarding environment to benefit students who are blind and visually impaired, deaf and hard of hearing, or deafblind, please consider applying for this position.

Position Summary

This position provides technical support to staff and students within WCBVI (Wisconsin Center for the Blind and Visually Impaired) and WESP-DHH (Wisconsin Educational Service Program for the Deaf and Hard of Hearing). This position installs, maintains, troubleshoots, and provides hand-on training related to all components within the team's purview. These components include complex multi-computer (desktop, laptop, mobile device) wired and wireless networked environments and VoIP services.

The position works to support existing desktop technologies, while following agency policies, procedures, and guidelines for monitoring, managing, and maintaining personal computer systems and mobile devices in a complex server and network environment.

Support delivered by this position takes place in a complex, professional technical environment. Customers include both staff and students within the WCBVI's and WESP-DHH business offices, education, residential, outreach, nursing, buildings, and grounds departments.

For more information, please view the complete position description .

Salary Information

Depending on qualifications, the salary will be between $33.00 - $40.00 per hour (approximately $68,640 - $83,200 per year). For current and eligible former State employees, compensation will be set in accordance with the State Compensation Plan effective at time of hire. This position is in pay schedule 07, range 34. A one-year probationary period will be required.

This position offers excellent benefits . The State of Wisconsin is a qualifying employer for the federal Public Service Loan Forgiveness Program .

Job Details

Special notes : An American Sign Language Level Proficiency Interview (ASLPI) rating of 1+ is required by the end of probation.

Travel : The person selected for this position will travel between WCBVI (1700 West State Street in Janesville, WI) and WESP-DHH (309 West Walworth Avenue in Delavan, WI).

Headquarters : This position is 100% onsite. The headquarters of this position will be at the WCBVI located at 1700 West State Street in Janesville, WI.

Pre-hire requirements : A criminal background check will be conducted prior to an offer of hire. A TB screen will be required prior to start.

Legal authorization : Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., without DPI sponsorship). The Department of Public Instruction does not sponsor visas, either at time of hire or at any later time.

Qualifications

A minimally qualified applicant must have experience with all the below :

• Experience with computer troubleshooting techniques in a networked enterprise environment (i.e., resolving IT helpdesk issues, hardware and software, ensuring problem has been corrected or escalated to appropriate staff, etc.)
• Experience with managing desktops, servers, or mobile devices from device management tools (ex., End Point Manager and Lightspeed)
• Experience with user management in active directory (creating new users, creating new passwords, etc.)
• Experience with providing support for Microsoft 365 or Google Workspace for education

Please note that a college degree is not required for this position.

Well-qualified applicants will also have experience :

Note : An American Sign Language Level Proficiency Interview (ASLPI) rating of 1+ is required by the end of probation.

How To Apply

Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or click "Register Now" to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Tips :

Each time you apply for a state job; you should update and tailor your resume and letter of qualifications. You should clearly describe your education, training, and experience related to the items listed in the " Qualifications " section of the job announcement . These qualifications should be addressed in your resume and expanded upon in your letter of qualifications. This will allow a fuller assessment regarding your qualifications and those required for the job applying for. Please review these resume and letter of qualifications tips for more information on your application materials.

Your resume should include the following :

Your letter of qualifications should include :

What not to include in your resume or letter of qualifications :

Your application materials should not include any information that is not job-related, such as race, color, religion, sex, national origin, age, creed, disability, or genetic information. Further, do not include any self-identifying information such as photos, social security numbers, political affiliation, citizen status or conviction records. This document is not a letter of recommendation that someone else wrote about you.

Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the process. References will be requested from top candidates once interviews have taken place.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Once you have applied, please send an email indicating your interest in being considered for the Veterans Non-Competitive Appointment program to the HR staff listed in the job posting.

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations to qualified applicants and employees with disabilities.

Questions? Please contact the recruiter, Amanda Edl at Amanda.edl@dpi.wi.gov .

Deadline to Apply

The deadline for this announcement is 11 : 59 p.m. on October 15, 2025.