Director, Pro Experience

Director Pro Experience

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose : The Director Pro Experience will serve as a key role in leading the Home Depot Pro strategic growth initiatives. The Director Pro Experience will have responsibility for ownership of an enterprise initiative, leading a team and strategy for the long-range planning and the short-term focus of delivering results associated with current business initiative. Key dimensions of the role include project management, leading a Pro initiative, designing / implementing process improvements and building productive relationships among cross-functional partners. Through process efficiencies, cost controls, financial oversight, analytics, and project improvement, the position will build and maintain a best-in-class business performance through continual improvement in people, process, and technology interfaces. This position is also accountable for the strategy and optimization of expense levers to hit financial targets and profitability.

Key Responsibilities

• 10% Change Management - Leads through strategic changes, and introduces metrics designed to track the effects of action plans and determine whether the actions are effective at meeting targets or whether new plans should be developed
• 10% Communication - Develops an effective plan for communicating project information to teams and stakeholders; Develops written status reports and scorecards, and presents review documents to senior leaders
• 40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
• 10% Operational Leadership - Lead the establishment of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass THD Pro resources; Works to ensure accountability in execution of programs in adherence to established processes and monitor operational performance
• 10% Program Governance - Govern program pipeline in partnership with senior leaders to ensure the highest and best use of resources; Based on performance and strategic metrics, make recommendations for expansion or contraction of key initiatives and identify overlaps
• 10% Project Leadership - Develop an effective plan for controlling project scope, schedule, task assignment, budget, and monitors project execution to ensure the plan is being followed; Documents the project dependencies and ensures a viable work plan is created that results in the on time completion of the project
• 10% Stakeholder Management - Maintains a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate; Obtains feedback on an ongoing basis to monitor the degree to which programs meet needs and expectations

Direct Manager / Direct Reports

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