Records Associate II

Job Description Summary

HFC presents an opportunity for a Records Associate II

Schedule : Two Open Positions : Virtual Hours : M-F, 8am-4 : 30pm. First position onsite hours : 10am-6 : 30pm M-R, 8am-4 : 30pm F.

Second position onsite hours : 9am-5 : 30pm M-R, 8am-4 : 30pm F. Occasional evening or weekend hours may be required dependent upon need.

Core Competencies and Qualifications

One year of customer service experience.

Customer Experience - Anticipates and meets the needs of both internal and external customers including students, staff, and the community.

Delivers high-quality services; is committed to continuous improvement.

Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Teamwork Works closely and collaboratively with the Records Associate II team members to create a strong and cohesive team.

Flexibility - Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles, particularly in terms of students and other stakeholders.

Additional Unique Competencies

Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Decisiveness - Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce suboptimal consequences;

perceives the impact and implications of decisions on all college stakeholders.

Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

External Awareness - Understands and keeps up to date on local, national, and international policies and trends that affect higher education and shape stakeholders' views;

and how the College impacts the community.

Accountability Is accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives and sets priorities.

Accepts responsibility for mistakes and seeks to improve. Complies with established control systems and rules for data integrity.

Candidates must demonstrate proficiency in :

• Ability to work effectively and collaboratively with team members during busy and peak processing times, demonstrating professionalism, positive attitude, accuracy, and knowledgeable written and oral communication skills.
• Respond to incoming emails, phone calls, and chats providing timely and accurate responses.
• Process requests from students, faculty, and staff which may include grade changes, course registration requests, academic dishonesty issues, academic forgiveness policy issues, guest application processing, and other requests as received.
• Provides support to students, staff, and instructors in completing a variety of registration and records related questions.
• Ability to use professional judgement while following the College policies when working on student issues especially those that may be challenging.
• Demonstrate the ability to efficiently operate the computer and associated software including document imaging software, student information systems and Microsoft Office Suite.
• Ability to understand and follow higher education policies and procedures including the Family Educational Rights to Privacy Act (FERPA), as well as all other confidentiality related best practices.
• Serves as a liaison between the Registration and Records office and all constituents related to immediate registration questions and concerns.
• Serves as a liaison to collaborate with outside constituents, such as four-year institutions and business / industry as it relates to student registration transactions and issues related to the student’s academic file.
• Process incoming requests received electronically (via workflow queue, email, fax, etc.) and direct mail for document imaging.
• Scans all registration related documents into the document imaging system.
• Research and troubleshoot request issues and provide recommendations to supervisor for resolution.
• Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
• Support all HFC team members in student service efforts and processes.
• Support and attend on-campus events as-needed basis.
• Attend regularly scheduled meetings, workshops, and other training sessions, as directed by the supervisor.
• Performs other duties as assigned.

Additional Information

REWARDS THAT LAST A LIFETIME

Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.

Being an industry leader means giving back to our most valuable asset our employees.

HFC Offers :

• Employee assistance program
• 403B and 457B saving and retirement plans with Roth contribution options
• Vacation time / PTO
• Holidays
• Tuition waiver
• Comprehensive medical insurance
• Employer paid vision and dental
• Long / short term disability
• Flex spending and health saving accounts
• Professional Development opportunities

01 Do you have experience working in a higher education setting?

02 Do you have an associate degree from an accredited institution?

Required Question