General Liability Associate Claim Representative

Associate Claim Representative - CH10DNClaims Representative - CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

As a General Liability Associate Claims Representative for all business lines, you’re at the front lines for our customer.

Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. The Hartford will provide you with a robust training and onboarding program, as well as ongoing coaching and development to ensure your success.

Start Date : September 23rd

Hours : 8am-5pm, Core Business hours to support either our Eastern or Westernregion, limited flexibility.

Virtual Training : 8 weeks, core business hours, your local time

Responsibilities :

Utilize active listening and critical thinking skills to quickly analyze customer needs

Leverage knowledge and resources to provide the appropriate solutions to requests

Take ownership to ensure that we go above and beyondin providing customer service

Utilize every touch point as an opportunity to build value and The Hartford brand

Commit to learning and developing

Develop an in depth understanding of Hartford products and business lines

Act as a liaison with other departments to resolve problems

Secure essential facts about losses

Negotiate settlements

Interpret, understand and explain coverage to policyholders

Efficiently update and move files to closure

Manage pending claims to meet company quality criteria

Ensure payments are processed timely as needed or input payments within authority

Special assignments or projects as assigned

May be required to assist in catastrophe situations

Develop proficiency and capabilities expected during new hire ramp-up period

Must demonstrate strong customer service focus

Ability to operate, lead and coach within The Hartford Way management system

Qualifications :

High School Diploma required; college degree preferred

Minimum of 1 year of related customer service experience or applicable insurance experience

Excellent oral, written and interpersonal communication

Demonstrated capacity to multi-task in a structured work environment

Ability to utilize multiple systems to handle / process claims

Problem solving and critical thinking skills are a must

Strong attention to detail

Additional Information :

This role can be Hybrid or Remote as aligned with the Hartford's Return to Office initiative. If you live within 25 miles of the following office locations : (Hartford, CT / San Antonio, TX / Aurora (Naperville), IL / Scottsdale, AZ ) you will work in office at least 3 days a week.

If beyond 25 miles from an office, this role will be 100% Remote, with the expectation of occasional in-office presence as business needs dictate.

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office.

Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is :

$45,520- $78,840

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

About Us Culture & Employee Insights Diversity, Equity and Inclusion Benefits