Partner Solutions Advocate

Summary

Nipro Medical Corporation is a world- leading manufacturer of Renal, Medical-Surgical and Interventional Radiology products.

We are committed to delivering innovative, high quality and value-added solutions to improve patient care. This fundamental objective leads us to develop cutting-edge products that are not only safe for the medical provider but are manufactured to alleviate discomfort of the patient.

About the Role :

Our team is growing and in search of a Partner Solutions Advocate to provide exceptional support to assigned territory customers.

The ideal candidate can build trusted relationships with both internal and external partners, team-player and can easily handle a fast-paced growing environment.

The Partner Solutions Advocate will assist customers with various aspects of account support and maintenance, pricing, and customer service-related issues.

Essential Functions :

• Manage all aspects of client accounts including but not limited to set-up, order entry, shipment, and inquiries.
• Respond to sales team & customer inquiries via telephone calls and e-mails.
• Develop a 1 : 1 rapport with Territory leadership.
• Provide feedback and suggestions on how to improve service levels, internal processes, and customer support methodology.
• Collaborate cross-functionally with teams across the organization to ensure orders are fulfilled, payments are received, and backorders are alleviated.
• Utilize tools and spreadsheets to create and maintain department metrics.
• Assist with various projects as assigned by direct manager.
• Stay up to date on federal, state, and local laws and regulations.
• Other duties as assigned.
• Support the team beyond standard operating hours if needed.
• Work with Supply Chain Demand Planning to alleviate backordered product, receiving of product into Nipro 3PL DCs timely, and communication on new customer demand.
• Identify system / workflow improvements.
• EDI error troubleshooting

Travel Required :

Very limited travel with overnight stay may be required.

Education & Certification Requirements :

Bachelor’s Degree in Sales, Marketing, Business or equivalent account management experience

Experience & Required Skills :

• 3+ years of experience in corporate customer service.
• Customer Service experience in medical device, medical supply manufacturing or distribution, hospital or clinic is highly preferred.
• Intermediate Excel skills are required.
• EDI experience is a plus.
• Experience with Word and SAP is preferred.
• Excellent verbal and written communication skills required.
• Strong analytical and problem-solving skills with keen attention to detail
• Demonstrated accuracy in data entry and report generation.
• Ability to maintain confidential and highly sensitive information.
• Ability to resolve conflict and work effectively in a fast-paced environment.
• Trusted partner with the ability to establish productive working relationships within all levels of the organization.
• Team player easily adaptable to continued process changes.
• Demonstrated success in working with remote teams.
• Self-starter : exhibited confidence to make decisions within the team in the spirit of efficiencies
• Participate in special projects as required.

EEO Statement :

Nipro Medical Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Work Authorization :

Must be able to provide proof of eligibility to work in the United States at time of hire.

Physical Demands & Working Conditions :

The physical demands and work environment characteristics listed are those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be requested to start as late as 9 : 30 am through 6 : 30pm to support West Coast activity.
• Ability to work in a team environment.
30+ days ago