job summary : Responsibilities :
Responsibilities :
- Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
- Advising on research strategies to answer business questions to produce actional insights along with facilitation of primary research (qualitative and quantitative) with various types of customers
Required Skills / Experience :
- Facilitate Primary Research (quantitative and qualitative) from beginning to end - scoping, methodology selection, fielding and analysis
- Deliver and present reports producing actionable insights
- Design, build and launch surveys / dashboards (Qualtrics Engage)
- Masters or years of experience equivalent (6+ years in CX / VOC research roles)
in order of importance) Qualtrics Customer XM, user testing platforms, online research communities (e.g. Fuel Cycle)
Preferred Skills / Experience :
- Create and manage intercepts for transactional surveys / feedback tabs
- Creating service recovery / inner loop processes for surveys
- Understanding of Discover text analysis connectors, taxonomies and dashboards
- Bachelor's degree in Market Research, Human Computer Interaction, Human Factors, Psychology, or CX / UX Research or similar field
responsibilities : Responsibilities :
Responsibilities :
- Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
- Advising on research strategies to answer business questions to produce actional insights along with facilitation of primary research (qualitative and quantitative) with various types of customers
qualifications :
- Experience level : Experienced
- Education : Bachelors
skills :
- customer relations
- CX Researcher
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