BUSINESS DEVELOPMENT & SUPPORT SPECIALIST

Department : Customer Business Development Location : Lumberton, NJ

JOB SUMMARY :

The Business Development & Support Specialist develops Sales and provides sales support for new accounts and acts as the primary back up sales support for the Customer Business Specialists and Branch Management for assigned accounts.

Essential Duties and Responsibilities. Other duties may be assigned.

Work independently or in cooperation with Customer Business Specialist, Customer Business Manager, and Branch Management to :

• Manage and direct internal and external resources to meet or exceed new and assigned customer expectations.
• Interview callers and assigned customers to determine their product and service needs.
• Develop and promote product sales for new accounts and additional sales for existing accounts.
• Promote and sell Heilinds services including, but not limited to, value-added enhancements, programs, automation and E-store, to new and existing accounts.
• Persuade or influence new or existing customers to purchase Heilind products and services.
• Keep new and assigned accounts satisfied through, among other tasks; sales of products and services, administering accurate and timely process transactions, developing solid working relationships, responding to all customer phone calls, emails, letters and faxes in a timely, effective and professional manner.
• Develop and execute effective quoting strategies by collaborating with Customer Business Managers, Sales Management and Product Management.
• Negotiate product pricing, returns and credits with new and assigned customers.
• Determine and negotiate delivery methods and time frames with new and assigned customers.
• Support Customer Business Managers to solidify business at assigned accounts
• Provide sales administrative and backup support for other Sales team members.

SKILLS :

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in-group problem solving situations.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively;

Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;

Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

• Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

• Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.
• Judgement - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions;

Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;

Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

• Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Completes tasks on time or notifies appropriate person with an alternate plan.

• Team player.
• Must be able to successfully work on multiple projects at once while prioritizing work accordingly.

EDUCATION :

Bachelor's degree (B. A.) from four-year college or university; or a minimum of 2+ years of related experience in industrial sales;

or a combination of education and experience.

REQUIREMENTS :

• To perform this position, you must be US Citizen due to contractual requirements with the US Navy.
• Proficient with Microsoft Word, Excel
• Experience with sales tracking software such as OPTRAK or Dem ID.

PHYSICAL REQUIREMENTS :

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use fax machines, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers.

Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

WORKING CONDITIONS :

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Interstate connecting Components and Trek Connect Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

VEVRAA Federal Contractor

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the essential functions of a job.

A function may be essential for any of several reasons, including : the job exists to perform that function, the employee holding the job was hired for his / her expertise in performing the function, or only a limited number of employees are available to perform that function.

As a Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the United States.

For information regarding your legal rights and protections, please click on the following links :

Right to Work () ()

We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call : 856-813-5463.

We will make a determination on your request for reasonable accommodation on a case-by-case basis.