Consulting Partner

MongoDB Consulting Partners utilize delivery, technical, consulting, and commercial experience to drive the delivery and success of Professional Services projects to accelerate and de-risk the adoption of MongoDB by our customers.

This role can be based out of our San Francisco office, our Palo Alto office, or remotely on the west coast.

An ideal candidate will have

• A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• 5+ years experience in Professional Services delivery management and / or technology solutions at an enterprise software company
• Experience cultivating relationships with key enterprise customer stakeholders
• Demonstrated ability to maintain productive relationships and alignment with other internal teams and stakeholders
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies
• Experience with building solutions for large-scale, technologically sophisticated accounts and / or Enterprise market customers
• Familiarity with enterprise-scale software architectures, application development methodologies, and deployment / operational considerations
• Prior exposure to database, cloud and infrastructure technology is a plus
• Outstanding verbal and written communication skills
• Comfortable traveling for work as needed

What you will do at MongoDB (metrics for success)

• Engage deeply with customers throughout the customer lifecycle maintaining alignment with their objectives, services expectations and delivery progress
• Manage a Professional Services account portfolio driving MongoDB adoption, ARR growth, and customer success by aligning with customer priorities and managing services delivery
• Drive timely and predictable revenue realization for your project portfolio
• Proactively uncovers additional opportunities encountered during delivery of customer engagements, and reviewing with Sales and customers
• Manage and own operational communications for the services delivery relationship with assigned clients
• Ensure success of key customer engagements by communicating effectively with engagement team members, MongoDB leadership and MongoDB and customer stakeholders on status of key issues, risks, and project goals and objectives
• Lead internal and customer meetings with thorough documentation and rigorous follow-up
• Manage customer and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and MongoDB
• Work with key stakeholders to implement and document
30+ days ago