Talent.com
IT Technical Support Analyst

IT Technical Support Analyst

Gravity IT ResourcesDeerfield Beach, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description : Technical Support Analyst

Location

3 days onsite, 2 days remote in Deerfield Beach, FL

Type

Contract

Responsibilities :

  • Provide courteous and reliable responses to primary support inquiries.
  • Address general SET inquiries, including dealer portal support and reports.
  • Resolve customer questions, complaints, and requests, often involving dealer operations.
  • Deliver high-standard, individualized customer service through email and telephone.
  • Apply knowledge of the organization, products, related services, and policies to provide a variety of customer services.
  • Conduct business and carry out responsibilities that support, promote, and foster JM Family culture and company values.
  • Serve as the conduit between business partners and technical teams through triage, research, requirements, testing, and support.
  • Strong collaboration and communication with technology teams, business teams, vendors, and subject matter experts to perform daily activities.
  • Lead assigned initiatives, communicate status, issues, or risks to management and stakeholders.
  • Creation and maintenance of technical and functional knowledge articles.
  • Collaborate with external and internal customers and vendors to analyze business needs and work with teams on solutions.
  • Document in detail business and system processes and requirements.
  • Perform on-call responsibilities including nights, holidays, and weekends.
  • Engage and communicate with senior management as appropriate.
  • Learn and train on applications across the assigned Business Unit's technology portfolio.
  • Learn the processes and tools needed to perform the role effectively.
  • Share dealer and business acumen that supports business objectives & delivers positive results.

Job Requirements :

  • Must be willing to work outside of standard business hours to meet dealer and business demands.
  • Must be willing to participate in on-call rotations.
  • Bachelor's degree required or equivalent work experience.
  • 2+ years' experience in Information Technology preferred.
  • 2+ years automotive experience preferred.
  • Experience working with dealership software preferred.
  • Strong verbal and written skills are required.
  • Demonstrates highly effective interpersonal skills and relationship management that creates trusting partnerships.
  • Ability to package information and complex ideas in business-friendly and / or at an executive level is required.
  • Proven ability to successfully deliver and steer initiatives of varying complexity and risk.
  • Detail-oriented individual with strong planning and analytical skills.
  • Self-starter with effective time management and communication skills.
  • Demonstrated conflict management skills and experience required.
  • Results-oriented individual with influencing capability.
  • Experience in vendor management; developing mutually beneficial partnerships.
  • Provide detailed summaries and execution plans to address key issues, trends, and projects to support transition and change management recommendations.
  • Strong sense of urgency with an affinity for great customer service is required.
  • Well-balanced acumen in technology, business, and the automotive industry.
  • Proficient in Google Suite, Microsoft Suite, Salesforce, and other web-based applications.
  • Minimal travel may be required.
  • Seniority level

    Associate

    Employment type

    Contract

    Job function

    Information Technology, Customer Service, and Administrative

    Industries

    Motor Vehicle Manufacturing, Motor Vehicle Parts Manufacturing, and Wholesale Motor Vehicles and Parts

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    It Technical Support • Deerfield Beach, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    IT Support Technician - Tier 2 (On-site Support)

    IT Support Technician - Tier 2 (On-site Support)

    Banyan Treatment CentersPalm Beach County, FL, US
    serp_jobs.job_card.full_time
    IT Support Technician – Tier 2.This hands-on role involves providing technical support, deploying and configuring IT equipment, and maintaining the smooth operation of our IT infrastructure a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Support Agent

    IT Support Agent

    L7 SolutionsFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team.As the entry-level position on our Support Desk, this role provides the opportunity to get started in the fiel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Business System Analyst

    Business System Analyst

    Trilyon, Inc.Fort Lauderdale, FL, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    For over 16 years, Trilyon, Inc.Cloud Technology, AI / ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tech Support Supervisor

    Tech Support Supervisor

    Sonny's EnterprisesFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    The Tech Support Supervisor will supervise an internal Technical Support team / Help Desk.Maintain and continuously improve call center best practices to ensure client satisfaction and operational ef...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Senior Financial Analyst - AI Trainer

    Remote Senior Financial Analyst - AI Trainer

    Data AnnotationWellington, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Technology Leader

    IT Technology Leader

    NextEra EnergyNorth Palm Beach, FL, US
    serp_jobs.job_card.full_time
    Florida Power & Light Company is the largest electric utility in the U.With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Support Technician – Tier 2 (On-site Support)

    IT Support Technician – Tier 2 (On-site Support)

    Banyan Treatment CentersPalm Beach County, FL, United States
    serp_jobs.job_card.full_time
    IT Support Technician – Tier 2.This hands-on role involves providing technical support, deploying and configuring IT equipment, and maintaining the smooth operation of our IT infrastructure across ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Commercial Banking Analyst - AI Trainer

    Remote Commercial Banking Analyst - AI Trainer

    Data AnnotationWellington, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Financial Analyst - AI Trainer

    Remote Financial Analyst - AI Trainer

    Data AnnotationWellington, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Support Escalation

    IT Support Escalation

    L7 SolutionsFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    IT Support Escalation – Solve Complex IT Challenges at L7 Solutions!.L7 Solutions, a leader in IT and cybersecurity, is seeking an experienced IT Support Escalation to handle advanced t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Support Technician Tier 2 (On-site Support) (Palm Beach County)

    IT Support Technician Tier 2 (On-site Support) (Palm Beach County)

    Banyan Treatment CentersPalm Beach County, FL, US
    serp_jobs.job_card.part_time
    This hands-on role involves providing technical support, deploying and configuring IT equipment, and maintaining the smooth operation of our IT infrastructure across multiple sites.The position req...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Analyst I

    Analyst I

    Abacus Service CorporationBoca Raton, FL, US
    serp_jobs.job_card.full_time
    Description : 2-3 years of finance and strong Excel experience.Possesses knowledge of proper configuration practices and standards for the company's technology platform. Experience with Salesforce re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Tech Support Rep - Bradenton, FL

    Tech Support Rep - Bradenton, FL

    Signature ConsultantsUSA, Florida, FL
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    IT Technical Support Specialist.Bradenton, FL (onsite 5 days a week).The IT Technical Support Specialist provides front-line support for fire alarm and detection products via phone, email, and chat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Process Improvement Analyst

    Process Improvement Analyst

    Flybridge StaffingWest Palm Beach, FL, US
    serp_jobs.job_card.permanent
    Flybridge Staffing has an immediate opening for a.This is a fully onsite position, 8-5.As a key member on the project teams, you will utilize and improve our Six Sigma Process Improvement methodolo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Professional

    IT Professional

    NavyHaverhill, FL, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    NavyAventura, FL, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Senior IT Business Analyst

    Senior IT Business Analyst

    Five Rivers IT, Inc.West Palm, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Senior IT Business Analyst Location – On-Site ( Juno Beach / West Palm Florida) Term – 3 Mon possible extension Only US Citizen or Green Card - No sponsorship for this...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Support Agent

    IT Support Agent

    WheelHouse ITFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Specialist

    Information Technology Specialist

    StraticonBoca Raton, FL, US
    serp_jobs.job_card.full_time
    The Information Technology Specialist provides support for the IT department and end users.This role ensures that computers, hardware, software, mobile devices, networks, servers, etc are setup and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Epic Analyst

    Epic Analyst

    ClinDCast LLCDelray Beach, FL, US
    serp_jobs.job_card.full_time
    The Epic Analyst is responsible for the implementation, configuration, maintenance, and optimization of Epic applications. This role supports end users, troubleshoots system issues, and ensures the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30