GTN Technical Staffing and Consulting is partnering with a client who is responsible for providing outstanding Information Technology services.
We are seeking an experienced Epicor Business Systems Analyst with indepth knowledge of Epicor and its addons as well as a solid understanding of manufacturing business processes.
The role focuses on delivering solutions that enhance data acquisition and delivery while collaborating with the business to optimize outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide enduser support for Epicor and associated business products including Kinetic 2021 DocStar (ECM) MES CPC AFR and Spreadsheet Server.
- Utilize probing questions to accurately assess needs and develop effective actions to meet those requirements.
- Develop computergenerated outputs for reporting data as required by the business.
- Collaborate with the ERP Manager and business teams to improve data flow and movement across the company.
- Coordinate with external partners as needed to deliver effective solutions.
- Respond to enduser requests in a courteous and timely manner; communicate any changes affecting endusers to the business.
- Conduct research to provide documented answers for inquiries about project or request statuses.
- Develop training plans to enhance Epicor knowledge and capabilities among endusers.
- Increase proficiency in product information and problem resolution techniques.
- Manage updates and upgrades often performing this work after hours; coordinate with subject matter experts to stay current.
- Perform other related duties as assigned.
ESSENTIAL SKILLS AND CHARACTERISTICS
- Preferred knowledge of the converting industry and manufacturing processes.
- Ability to manage difficult situations; responds promptly professionally and proactively to customer needs.
- Uses effective communication skills to clarify issues and meets or exceeds customer commitments.
- Strong problemsolving skills : identifies and resolves problems in a timely manner presenting options and escalating as needed.
- Preferred experience with Epicor 10 / 11 and familiarity with Kinetic 2021.
- Proficient in SQL SSRS Application Studio DMT BAQs and BPM; familiarity with all Epicor modules.
- Strong communication skills including grammar and diction when interacting via telephone email or voicemail.
- Capable of working in a fastpaced constantly changing environment multitasking as necessary while maintaining professionalism.
QUALITY STANDARDS
- Ability to define and distinguish between quality standards requirements and specifications to meet the customer's specified requirements.
- Ability to read and interpret requirements and appropriately apply them to projects tasks or activities.
EDUCATION AND EXPERIENCE
Preferred : Bachelor’s degree or at least 5 years of experience in a Business or Technical Analyst role directly related to Epicor.
This is a Hybrid role in the Greensboro NC area.