Position Type : Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creating problem solving, helping us "challenge the status quo" and transform the finance industry together.
Stock Plan Services focuses on supporting equity compensation for our B2B clients. As an IT Application Support Analyst, you will support multiple applications as well as support the mission to launch a consolidated platform of micro-sitesto combine these segregated applications into a holistic user experience.
While executing this goal we strive to maintain excellent customer support and deliver on sustaining engineering objectives.
We are fueled by a diverse team of talented team members who continuously raise the bar on delivering best in class products and services to people all over the world.
Essential Functions
- Lead daily stand-up to review, prioritize, and assign tickets opened on the Stock Plan Service Desk.
- Triage tickets, document, and execute remediation steps.
- Communicate with reporter of issue to gather needed information for triage and remediation.
- Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk.
- Develop an execute SQL DB Scripts as a part of issue remediation.
- Create templates and update support documentation for How-To library.
- Be a strong advocate for our business partners and clients.
- Smoothly transition tickets to delivery teams for identified bugs in production.
What you have
Required Qualifications
3+ years of experience working in a 24 / 7 / 365 application support role responsible for enterprise applications, infrastructure, and systems.
2+ years of experience with PL / SQL and Oracle Database.
Strong knowledge of Equity Compensation and stock plan services.
Knowledge of Equiview Software Platform.
Strong communication skills and the ability to facilitate effective technical problem-solving.
Whats in it for you
At Schwab, were committed to empowering our employees personal and professional success.
Our flexible work options, supportive culture, and focus on your development means youll get
the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you both today and in
the future :
Base salary + annual bonus
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Whats in it for you
At Schwab, were committed to empowering our employees personal and professional success. Our purpose-driven, supportive culture, and focus on your development means youll get the tools you need to make a positive difference in the finance industry.
Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you both today and in the future :
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Required
Preferred
Job Industries
- Other
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