Customer Care and Education Manager

Customer Care & Education Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Customer Care & Education Manager

Department : Grocery

FLSA : Non-Exempt

General Function

Responsible for training and providing educational resources to new and existing employees in a variety of areas including employee engagement, mentoring, employee ownership and the customer experience in order to improve customer service levels and overall employee performance. Assist in monitoring overall service levels and communicate needs to management team. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Customer Experience Director

Positions that Report to you : None

Primary Duties and Responsibilities

escorting them to the products they're looking for

Secondary Duties and Responsibilities

Knowledge, Skills, Abilities and Worker Characteristics

Education and Experience

High school or equivalent; Three to five years of retail or prior training experience.

Supervisory Responsibilities (Direct Reports)

Physical Requirements

Working Conditions

This position is frequently exposed to noise and occasionally exposed to temperature extremes and equipment movement hazards. This is a fast paced work environment with significant pressure to meet deadlines.

Equipment Used to Perform Job

Register system, Western Union, lottery machines, postage, UPS scales, fax machine, multi-line phone system

Contacts

Deals with customers and the general public on a daily basis, and deals with Federal / State Governmental agencies monthly.

Are you ready to smile, apply today.