Customer Quality Engineer

Business Overview

MACDERMID ALPHA ELECTRONIC SOLUTIONS

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection.

We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients.

Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time.

MacDermid Alpha is a business unit of Element Solutions Inc (NYSE : ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

FILM & SMART SURFACE SOLUTIONS (F&SSS)

We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia.

Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe.

Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry.

It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks.

The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality.

This is a unique opportunity to be part of our journey.

We have an informal culture where our employees embody the 5 C’s of our culture : Challenge, Commit, Collaborate, Choose and Care in their interactions with colleagues, customers and other counterparts.

We seek to create a richly enjoyable and personally rewarding environment for all our employees

Job Purpose

The Customer Quality Engineer will be responsible for developing technical knowledge for product and process evaluation, material testing and characterization.

In addition, the Technical Support Engineer will provide technical and laboratory support to external and internal requests for Film & Smart Surface Solutions business.

Job Responsibilities

• Ensure that Company ISO, Health, Safety and Environmental policies are fully implemented during all activities.
• With minimal oversight, works to provide technical and laboratory support to external and internal requests.
• Develop a full understanding of the FIM process, including being fully certified to use all equipment involved in this process.
• Develop a full understanding of Membrane Switch and Capacitive Touch control construction and functionality.
• Develop a full understanding of the screen-printing process with an emphasis on screen making products.
• Investigate, experiment, and ensure product performance is appropriate for projects and applications, and provide data in reports to help optimize customers processes.
• Report project progress, publish technical reports and make presentations as needed.
• Develop knowledge, understanding and conduct OEM specification testing to support ongoing and future projects.
• Support complaints investigation (as defined in Complaints Monitor Work Instruction Documents) using problem solving techniques like Ishikawa and 8D to identify root cause.

Communicate outcomes to the customer and initiate corrective actions.

• Work across functional lines with quality and production to support quality release testing and complaint investigations.
• Calibrate, research and test equipment to ensure dependable research results.
• Support US Customer Service with advice on aged inventory, NMR’s, concessions.
• Provide accurate regulatory information to customers.
• Maintain an organized working environment.

Requirements & Qualifications

• Ability to read, analyse, and interpret data
• Able to apply mathematical operations to tasks, such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis
• Working knowledge of statistical techniques.
• Experience of field service and technical support
• Quality management system experience
• Fluency in written and oral technical English with excellent presentation skills

Education

Bachelor's Degree or equivalent experience in Relevant industry

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.