Administrative Representative - UNC Fertility Clinic

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.

Responsibilities :

1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers.

Directs customers / patients as needed. May serve as first level for customer complaints.

2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.

3. Performs basic scheduling of facilities and / or patients. May collect insurance cards and make copies / inputs data in system.

May collect any necessary copays.

4. Performs routine office duties including filing, faxing, and sorting / distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents.

Utilizing all software necessary to perform basic tasks for departments.

5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel.

Refers more complex issues to supervisor.

Other Information

Education Requirements :

High School diploma or GED

Licensure / Certification Requirements :

No licensure or certification required.

Professional Experience Requirements :

Years of experience is not required

Knowledge / Skills / and Abilities Requirements :

Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.

Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job.

Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate.

Coachability Receptive to feedback, willing to learn and embraces continuous improvement

Job Details

Legal Employer : STATE

Entity : UNC Faculty Physicians

Organization Unit : FP UNC Fertility Clinic

Work Type : Full Time

Standard Hours Per Week : 40.00

Salary Range : $17.00 - $23.46 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type : Onsite

Work Schedule : Day Job

Location of Job : US : NC : Raleigh

Exempt From Overtime : Exempt : No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.

unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.

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