Executive Assistant Director of Housekeeping

Job Description

To set direction & provide effective leadership to the Housekeeping department & floor teams to maximise individual & team potential & develop future capability (people)

• To inspire exceptional team performance & mentor supervisors & team members
• To build team capability, knowledge & resources to meet long term business objectives
• Ensure all Housekeeping team members comply with safe working practices in accordance with regulations & Hotel policies
• To provide operational oversight & strategic planning & long term development operational, financial & service goals of the Engineering department (business)
• Develop new Housekeeping concepts & approaches & create new services & standards
• Accountability for day to day P&L in Housekeeping, and capital expenditure
• Manage, implement & monitor an effective billing & cash management system
• Maximize sales & revenue generating opportunities & conduct sales initiatives as needed
• Design & deploy effective tools & guidance documents e.g. manuals, check lists to ensure effective operation, exceptional service & compliance to legislative requirements
• Ensure quality standards are being maintained by housekeeping team and external contractors
• Develop & manage complex Housekeeping projects
• To establish and effect the Hotel Housekeeping Policy & operating procedures to exceed stakeholder expectations, ensure a continuous 24 / 7 service & build a reputation for comfort & excellence (guest)
• Establish Housekeeping operational planning to ensure full utilization of staff & maintenance of equipment & direct activities to drive profit
• Initiate & institute housekeeping policies & procedures to drive service efficiency & quality
• Develop an effective ordering & inventory system to ensure appropriate stock levels for anticipated levels of business e.

g. Linen; Uniforms; Flowers; Cleaning Materials

• Deploy a routine & proactive cleaning schedule with minimum disruption to the operation
• Maintain proactive communication with managers regarding all housekeeping matters
• Monitor current & anticipate future guest trends and align housekeeping service offer

Key spokesperson for the Housekeeping department and collaborate with Hotel colleagues, guest & suppliers to provide exceptional Housekeeping services

• Communication with internal & external stakeholders
• Trouble shooting in complex service situations

Strategic planning & operational oversight for the Housekeeping department

Functional scope includes :

o Cleaning of all Rooms, Corridors & Public areas of the Hotel

o Management & maintenance all soft furnishings across the building

o Linen Room for Guest Room & FB Linen & Linen staff uniforms

o Laundry & Dry cleaning for staff & guests

o Floristry services : Public areas, Hotel corridors; Suites, Guest Rooms; Balconies; Roof gardens; Banqueting functions; Mgt requests

o Butler service Roof suites

o Floor teams coordinate cross functional activity

• Responsible for operational profitability of area
• Budget accountability of the Engineering department, with regard to related areas
• This role is required to stay abreast of Industry & legislative developments & trends i.e. : Health & Safety & identify future trends in Housekeeping Services
• Develop & lead complex, wide-ranging projects and / or programmes
• Close collaboration with GM and executive
• To lead and motivate the Housekeeping team
• Review & maintain relevant polices & procedures
• In depth knowledge & experience in Housekeeping processes & controls, to include :
• Laundry & Dry Cleaning
• Linen Rooms & Uniforms
• Butler & Floristry services
• Cleaning materials, chemicals, equipment & technology
• Excellent understanding of legislative requirements e.g. Health & Safety, WHIMIS, Employment law
• Knowledge of purchasing & inventory systems is preferable
• Strong computer / IT literacy particularly with Fidelio, Microsoft Office
• Basic accounting & finance skills
• Human resource management skills required e.g. recruitment
• Proven leadership skills i.e. training & Interviewing

Salary : $105,000

Requirements

Provide inspirational leadership across Housekeeping teams to build long and short term capability. Set direction and impart strategic oversight of the Housekeeping area to ensure seamless & cost effective operation of Laundry, Linen Room and Housekeeping cleaning services.

Formulate and effect the Hotel Housekeeping Policy, operation and procedures to exceed stakeholder expectations, ensure a continuous 24 / 7 service and build a reputation for excellence while being an ambassador of the hotel with guests, Colleagues & external agencies.