Billing Analyst

Description

Blue Mantis’ Billing Analyst is primarily responsible for the invoicing function for services contracts and billable tickets.

A key component of this role involves ensuring contracted coverage and inventory of services are maintained and accurately invoiced on a scheduled and recurring basis.

Key Responsibilities

• Invoices recurring contract services (primarily Managed and Cloud Services) and time and materials labor on a timely basis, Procurement, and Professional Services with complete accuracy.
• Enters service contracts and contract changes into recurring billing platform applying accurate cost, price and coding.
• Supports internal and external requests regarding contracted coverage information such as devices and quantities of services and technologies under agreement
• Reconciles vendor invoices against expected costs and works with accounts payable department to resolve any discrepancies.
• Provides timely communication and sets proper expectations to all stakeholders.

Job Responsibilities

• Creates ad-hoc reports and participates in special projects to support overall Financial Services Business Operations
• Collaborates with various departments in support of contract renewals.
• Collaborates with various departments regarding billing requirements and use-cases for development.
• Interacts with Sales Executives and Inside Sales when needed to clarify invoices
• Focus on customer satisfaction, and willing to find creative solutions to customer requests that may differ from current process.
• Provides miscellaneous financial services support as needed

Skills, Knowledge & Expertise

• A minimum of two years of Managed Services or SaaS-based experience in a role such as Billing Analyst, Accounts Receivable
• Four-year degree or the equivalent combination of education and work experience is required
• Familiar with standard concepts, practices, and procedures within Managed, Cloud and Professional Services including a firm understanding of recurring revenue
• Experience with an IT Service Management platform, NetSuite and Salesforce preferred
• Excellent verbal and written communication skills and proven ability to interact and communicate with personnel across all levels of an organization
• Strong organizational skills with an ability to manage competing demands in a fast-paced environment
• Proficiency in use of Microsoft Office applications (Word, Excel, PowerPoint)
• Attention to detail, accuracy, and strong organizational, analytical and time management skills are essential
• Self-starter with the ability to work in a virtual environment and manage their time accordingly

Agencies / 3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency / 3 Party will be considered a gift and property of Blue Mantis, unless the Agency / 3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition.

No payment will be made to any Agency / 3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis.

At this time we have no interest in onboarding any new staffing partners.

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.

Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation.

Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm, Abry Partners.