Technical Field Support Specialist

Job Description

Job Description

Company Profile :

Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide.

We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications.

We are committed to offering meaningful work, competitive salaries, a full-range of benefits, including comprehensive medical coverage, 401(k) with company match, generous paid vacation, paid holidays, life and disability insurance, dental and vision options, and the opportunity for professional development and career advancement.

CTL is fully committed to Equal Employment Opportunity and world class diversity.

Position Description :

We are a well-established market leader in the immune monitoring field and we are seeking a talented individual to become an integral part of our growing Post-Sales Support Team.

If you possess a strong technical aptitude, are mechanically and electronically inclined, and excel in a team environment, we are looking for you.

The Technical Field Support Specialist will work closely with our other technicians, our Customer Service team, and other cross functional teams to help ensure customer satisfaction with our specialized instrumentation and systems.

The Technical Field Support Specialist will :

• Install, service and support our systems, software and products remotely and at the customer site
• Train our customers on our systems, software and products
• Investigate customer issues and help find appropriate solutions
• Test, validate and qualify our products before they are shipped to our customers
• Troubleshoot computer, electronics and mechanical equipment
• Possess strong analytical and problem-solving skills
• Possess a positive customer relationship management focus
• Log all pertinent client information regarding support calls and outcomes into ticketing system
• Be able to listen, comprehend, effectively question and interact with a customer as well as handle potentially difficult customers
• Approach assigned duties with a sense of ownership and dedication

Position Requirements :

• High school diploma required; Bachelor’s degree a plus
• Experience interacting directly and frequently with customers
• At least two years’ training and / or experience in a technical support environment
• Demonstrated ability to learn quickly and work in a fast-paced, demanding, and rewarding environment
• Willingness and ability to travel

CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Company Description

Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide.

We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications.

We are committed to offering meaningful work, competitive salaries, a full-range of benefits, including comprehensive medical coverage with dental and vision included, life and disability insurance, 401(k) with company match, generous paid time off (PTO), paid holidays, and the opportunity for professional development and career advancement.

CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Company Description

Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide.

We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications.

We are committed to offering meaningful work, competitive salaries, a full-range of benefits, including comprehensive medical coverage with dental and vision included, life and disability insurance, 401(k) with company match, generous paid time off (PTO), paid holidays, and the opportunity for professional development and career advancement.

CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.