Enterprise Justice Application Support Representative

Enterprise Justice Application Support Representative

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TheApplication Support Representative is responsible for providing exceptional customer service for Tyler's software products to clients.The Application Support Representative ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using development tools, and best practice communication for resolving issues. Please Note - Candidates who reside outside of the Dallas / Ft. Worth, Texas, area will be considered to work remotely only if their work experience background is in the criminal justice system within state and / or county government.

Location

Plano, Texas

Responsibilities

• Provides inbound and outbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
• Analyzes data reports, forms, and web technologies.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Provide guidance in data correction and resolving / escalating client incidents.
• Follows up on defects and acts as advocate for the client to ensure timely and accurate issue resolution.
• Consult clients on best practices for optimal use of Tyler products.
• Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources.
• May assist with documentation of support processes.
• May submit client issues to development team for resolution as needed.
• May provide training to client end-users (typically via webinar).
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and / or Tyler Community.
• May participate in Early Adopter activities.
• May participate in User Group meetings and activities.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.
• Occasional travel (0-15%) for on-site support required.
• Must be available to work evening shifts as needed to support 7 AM - 9 PM CST operations.

Qualifications

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $52,000 - $68,500 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Requisition Number : 2025-7304

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.