Patient Services Coordinator

All staff members at MultiCare Yakima Memorial must be in compliance with our Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.

Actual pay rate will be calculated based on relevant years of experience and education / certification requirements.

ROLE SUMMARY

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

ESSENTIAL RESPONSIBILITIES

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider / assistant request and documents such.
• Schedules transportation and / or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols / procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned

QUA L IFICATIONS AND REQUIREMENTS

Education : High School diploma or GED equivalent required.

Experience : One-year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

Licenses / Certificates / Registration : N / A

ABOUT US :

MultiCare Yakima Memorial (MYM) is primarily a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years.

MYM extends beyond the existence of a community hospital, including a multispecialty team of more than 200 physicians and 20+ primary care and specialty care locations.

Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

As the region’s leading health care provider and Yakima’s largest employer, we believe that we must Partner for Healing and a Healthy Future.

We are inspired and committed to supporting an inclusive and equitable environment for our workforce, patients and communities and believe that with our values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, we will achieve our goals.

We know that treating our patients with kindness, and cultivating an environment of belonging, fairness, and mutual respect, is a vital part of the job we do every day.

Together, we can create loyal, enduring partnerships with our patients, community, and one another; while staying focused on improving the quality of life for our patients and the overall health of our organization.

At MultiCare Yakima Memorial, we listen to staff ideas, we value diverse opinions, and empower one another to provide the best and most compassionate care.

At MYM, we are committed to creating a workforce that reflects the diversity of the community we serve, and that this will enable us to fulfill our mission, vision, and values.

We hope you join us in our passion for delivering remarkable patient care and on what’s most important to us making you better so our patients get better.

WHAT WE OFFER :

At MYM, we know the best care is provided by employees who are well-supported and feel included. We recognize that our staff is our most valuable resource! We are proud to offer all employees an excellent Total Rewards Package that is well-rounded in the elements that matter to you and your family.

Our goal is to attract, retain, and motivate high-quality staff members to continue contributing to patient care locally in the Yakima Valley.

These offerings include :

HEALTH

We offer comprehensive medical, dental and vision plans to meet the needs of you and your family. Benefits include :

• Offerings of two (2) medical plans covering a range of providers and services within the Yakima Valley and beyond
• Saving and spending accounts to set money aside tax-free for health care and dependent care expenses, including a Health Savings Plan (HSA) that ranks above all Health Care 500+ and Fortune Best Benchmarks with a generous employer contribution
• Access to virtual care
• Variety of wellbeing programs, resources and initiatives

FINANCIAL

Retirement Plans : We offer pre-tax and Roth voluntary 401k programs for employees to contribute into. In addition to your contributions, after one year of employment we offer a generous double match which consists of the following : Wewill match on your 401k deferrals, assuming a minimum contribution.

We will contribute a flat percentage of your eligible income into your 401k account. All contributions are 100% employee vested immediately.

A competitive compensation program : A market-driven compensation program that rewards employees for their experience with potential opportunities for degree and certification pay, recognizing employees for their skills and initiative to grow.

Opportunities are offered for performance-based bonuses to reward the dedication and innovation of our staff and leaders.

Additional perks that inspire our employees to thrive, grow, and be well, including : A generous Employee Assistance Program On-Site Employee Health Clinic Fitness and wellness Partnerships A Tuition reimbursement program On-Site Childcare

At MYM, we :

• Improve the patient experience of care, the health of our community, and the work life of our team members, all while reducing the cost of health care
• Provide culturally compassionate healthcare to all patients
• Drive toward better healthcare outcomes and experiences
• Aim to be proactive and agile as the healthcare industry changes

Our core purpose is to Partner for healing and a healthy future! Please join us as we partner to create a healthy Yakima.

MultiCare Memorial is an Equal Opportunity Employer who cares deeply about its staff and prohibits discrimination and harassment of any kind.

Employment decisions at MultiCare Memorial are based on organizational needs, job requirements, and individual qualifications without regard to race, color, national origin, citizenship, gender / gender identity, sexual orientation, age, transgender status, religion or belief, marital status, family or parental status, disability, veteran status or any other status protected by the law.

Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties / requirements their job requires.

The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties.

Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.