Patient Access Rep III - Full Time

Innova Solutions is immediately hiring a Patient Access Representative III.

Position Type : Full Time, Contract

Duration : 3+ Months

Shift : 1st shift Monday-Friday 7 : 00Am to 3 : 30Pm

Location : Wright Street, Palmer MA

Responsibilities :

• Act a liaison between client and customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
• Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation.

Understanding of medical terminology used in clinical settings.

Experience :

• Highschool diploma or equivalent experience. Previous experience in customer service preferred.
• Bachelor’s degree preferred.5-7 years of experience..

Required skills :

• Good customer service skills and schedule patient appointments and greet patients upon appointment arrival.
• Some healthcare experience, doctors’ office, medical reception work, even pharmacy work or general understanding of what medical aspect of it entails Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Ensure a welcoming environment for all patients and visitors Inquire, clarify, and confirm customer requirements and understanding of the solution spending a lot of time in the waiting room greeting patients and wonderful.
• Provide additional customer education and information as needed. Verification of insurance coverage and collect / post payments to patient accounts

Thank you

PONDUGULA PAVANI

Sr. Associate ? Recruitment

PHONE : (+1) 919-461-8143

EMAIL : [email protected]

PAY RANGE AND BENEFITS :

Pay Range* : $18.00 / hr to $21.00 / hr

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their field

Recent Recognitions :

• One of the Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website : https : / / www.innovasolutions.com /

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.

com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.