Innova Solutions is immediately hiring a Patient Access Representative III.
Position Type : Full Time, Contract
Duration : 3+ Months
Shift : 1st shift Monday-Friday 7 : 00Am to 3 : 30Pm
Location : Wright Street, Palmer MA
Responsibilities :
- Act a liaison between client and customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation.
Understanding of medical terminology used in clinical settings.
Experience :
- Highschool diploma or equivalent experience. Previous experience in customer service preferred.
- Bachelor’s degree preferred.5-7 years of experience..
Required skills :
- Good customer service skills and schedule patient appointments and greet patients upon appointment arrival.
- Some healthcare experience, doctors’ office, medical reception work, even pharmacy work or general understanding of what medical aspect of it entails Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
- Ensure a welcoming environment for all patients and visitors Inquire, clarify, and confirm customer requirements and understanding of the solution spending a lot of time in the waiting room greeting patients and wonderful.
- Provide additional customer education and information as needed. Verification of insurance coverage and collect / post payments to patient accounts
Thank you
PONDUGULA PAVANI
Sr. Associate ? Recruitment
PAY RANGE AND BENEFITS :
Pay Range* : $18.00 / hr to $21.00 / hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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