Patient Access Rep III - Full Time

Innova Solutions is immediately hiring a Patient Access Representative III.

Position Type : Full Time, Contract

Duration : 3+ Months

Shift : 1st shift Monday-Friday 7 : 00Am to 3 : 30Pm

Location : Wright Street, Palmer MA

Responsibilities :

• Act a liaison between client and customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
• Knowledge of Microsoft Office. Strong verbal and written communication. Courteous with strong customer service orientation.

Understanding of medical terminology used in clinical settings.

Experience :

• Highschool diploma or equivalent experience. Previous experience in customer service preferred.
• Bachelor’s degree preferred.5-7 years of experience..

Required skills :

• Good customer service skills and schedule patient appointments and greet patients upon appointment arrival.
• Some healthcare experience, doctors’ office, medical reception work, even pharmacy work or general understanding of what medical aspect of it entails Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Ensure a welcoming environment for all patients and visitors Inquire, clarify, and confirm customer requirements and understanding of the solution spending a lot of time in the waiting room greeting patients and wonderful.
• Provide additional customer education and information as needed. Verification of insurance coverage and collect / post payments to patient accounts

Thank you

PONDUGULA PAVANI

Sr. Associate ? Recruitment

PAY RANGE AND BENEFITS :

Pay Range* : $18.00 / hr to $21.00 / hr

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).