Job title : Client Support Specialist
Location : Dauphin County ,PA( Hybrid)
Duration : 4 + months
Type : Contract
Note :
Work is 40 hours per week (2 days in onsite and 3 days remote)
Job Responsibilities :
This position is expected to work with a high degree of independence with supervision being general in nature with work being reviewed for results.
Assignments are provided by, but not limited to : the Chief Programs Officer, Director of Client Relations, Relationship Managers, and other professional staff as appropriate.
Work is reviewed prior to assignment and upon completion with discussions of important issues or unique circumstances as required.
Long-term CoPA2 discussions of important issues or unique circumstances as required.
Long-term projects are assigned in the form of goals, expected outcomes, and timeframes, allowing the incumbent to determine the best course of action(s) to achieve the desired outcome.
Consultation is expected with management when situations have unusually broad implications, are of a sensitive nature, or have a significant impact.
Required / Desired Skills :
Communicates effectively, both orally and in writing .
Interprets applicable policies and procedures .
Organizes, prioritizes, and monitors work assignments.
Develops and finalizes correspondence, presentations, contracts, and reports .
Establishes and maintains effective working relationships.
Understands pension administration concepts and practices .
Applies legislative and policy requirements .
Diagnoses and troubleshoots problems .
Uses personal computer, associated software, and standard office equipment .
Logs and tracks correspondence and client communication.
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