Director of Operations

Job Description

Job Description

Spring-Green Lawn Care is seeking an experienced Director of Operations to lead our six company-owned branch locations in Illinois and Wisconsin into the next decade.

This highly visible and influential leader will manage a team of Branch Managers as well as support staff dedicated to the success of our company-owned locations.

Rooted by strong company values, this key position will develop the operational road map needed to meet the company’s long-term goals.

We welcome candidates with lawn care, landscaping, home repair and maintenance services, or route based industry experience.

Multi-location experience preferred.

The Director of Operations provides oversight and proactive leadership to branch management staff, focusing on the achievement of top and bottom-line goals through the effective utilization of equipment and materials, the on-time & efficient completion of production, and the execution of in-field marketing programs at the branch level.

Responsible for ensuring a high level of customer satisfaction with the achievement of measurable customer experience targets throughout the company-owned network.

This position requires an individual with a high degree of independent judgment and decision making relative to the direction of the company-owned locations and reports directly to the Vice-President of Operations for Superior Lawns.

We offer a competitive benefits package including medical, dental, vision, short and long-term disability, and life insurance, as well as an FSA and 401(k) plan.

We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Spring Green has been providing lawn, pest and tree care services for over 45 years through a network of company owned and franchised locations.

As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces.

At Spring Green, our culture supports team members' pursuits of professional and personal growth.

Essential responsibilities (abbreviated) :

• Review daily, weekly and monthly reports and provide ongoing communication with managers regarding branch performance. Identify areas of concern and communicate any improvement plans as needed.
• Coordinate deployment and inspire branch managers to carry out planned sales and marketing activities as designated by the Sales and Marketing Director.
• Promote and monitor the execution of hiring efforts at all branches to ensure appropriate staffing levels and quality hires.
• Promote effective safety awareness programs that meet all insurance, state, and federal regulations that ensure a safe work environment for all branch employees.
• Establish training initiatives for branch staff members as needed. Identifying areas of improvement and target training so that measurable improvement can be achieved.
• Assist with executing any assigned training programs and activities at the branch level.
• Motivate managers to train, motivate, and monitor each team member so the highest level of individual performance is achieved.
• Ensure compliance with all local and federal agency requirements and licensing regulations. Including the proper record keeping of related documentation.
• Participate in the annual budgeting and planning process for branch operations.

Education and / or experience

• Minimum of 10 years’ experience in the service industry
• Proven experience with operational oversight of a multi-location service business is required. Lawn Care experience is preferred.
• Bachelor’s degree in Business Management or related field required.
• Successful track record of leading, coaching, motivating, and directing others required.

This position may require seasonal travel up to 60%

About Spring-Green Lawn Care www.spring-green.com

Plainfield, Illinois-based Spring-Green Lawn Care has been delivering traditional and organic lawn and tree care services to residential and commercial properties through a network of locally owned and operated franchises since 1977.

Its service is centered on the beautification of residential and commercial customers in middle-class and affluent neighborhoods and communities.

Equal Opportunity Employer

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth.

Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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