Operations Manager - Campus Safety

General Description :

This management position in the Campus Safety department serves as the supervisor for all professional and student on-duty field and office staff within the department.

The primary responsibility of the Operations Manager is to provide direction for departmental staff and ensure all campus incidents are addressed according to department and university policies and procedures.

This position is expected to respond in person to incidents, patrol, and perform building checks. The Operations Manager is responsible for coaching, training, mentoring and evaluating both student and professional staff.

This position also acts as incident commander for any significant incidents on campus. The position reports to the Executive Director of Campus Safety and Emergency Management.

Essential Functions and Responsibilities :

• Supervise the daily operation of the Campus Safety department, ensuring all necessary duties are completed.
• Supervise assigned Professional Safety Officers and student employees.
• Lead and collaborate with community partners to develop and implement culturally responsive and engaged security practices within PLU and the surrounding community.
• Serve as a culturally responsive partner and community caretaker with and for PLU students, including Campus Safety student staff, as they learn about and engage safety as a part of their expected learning outcomes at PLU.
• Maintain the daily staff schedule, ensuring all necessary positions are staffed and attendance is documented.
• Review and analyze information from previous shifts and disseminate relevant information to on-duty staff, Campus Safety administrators and other university officials.
• Implement the university’s emergency response procedures when necessary.
• Supervise training process and conduct staff training as necessary.
• Patrol the campus and respond to emergency calls for assistance.
• Supervise staff in the enforcement of university policies.
• Coordinate the response by local fire and police department personnel when they are called to the campus.
• Work with other university departments on crime prevention tactics.
• Coordinate with other departments on resolving campus incidents.
• Ensure that all on-duty staff are properly equipped to perform their duties.
• Write and disseminate reports as required.
• Review staff incident reports, ensuring their completeness and accuracy.
• Ensure all staff members are following proper department and university procedures and respond accordingly when procedures are not followed.
• Perform dispatcher duties as needed including, answering multi-line phone, entering data into computer system, and addressing walk-in visitors.
• Review training reports on officers-in-training.
• Provide excellent customer service to the campus community and the public and make recommendations about improvements or changes to policy, procedure, and / or equipment.
• Participate in an on-call rotation.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities :

• Commitment to PLU’s mission and the mission of PLU Campus Safety.
• Knowledge of and commitment to diversity, equity, and inclusion.
• Outstanding interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a manner that is collaborative and inclusive of various intersecting identities.
• Skill in examining operations and procedures, and developing and implementing new strategies.
• Skill in fostering a cooperative work environment.
• Skill in analyzing and solving problems.
• Skill in organizational management.
• Knowledge of emergency response procedures.
• Knowledge of the National Incident Management System and the Incident Command System.
• Knowledge of crisis intervention techniques and the ability to react calmly and effectively in emergency situations.
• Knowledge of organizational structure, workflow, and operating procedures.
• Skill in organizing resources and establishing priorities.
• Knowledge of applicable legislation, standards, policies, and procedures within the campus law enforcement area.
• Strength in leading others and providing extraordinary customer service. Knowledge of supervisory techniques.
• Knowledge and skill in confrontation management.
• Ability to effectively and clearly read, write, speak, and communicate the English language both verbally and in written form.
• Ability to think and make decisions quickly.
• Knowledge of basic computer skills such as MS Word, MS Excel, Google Mail, Calendar, and use of the internet.

Required Qualifications :

• 4 years of progressive work experience in security or management, including some customer service. Education can substitute for some experience.
• High school diploma or GED.
• Valid driver’s license. Must have had a valid driver’s license for at least 2 years.
• First aid / CPR / AED certification required and provided upon employment.
• Finalist applicants must satisfactorily complete pre-employment background checks, including a driving abstract check, and pass PLU’s Driver’s Certification Training.

Preferred Qualifications :

• Bachelor’s degree or higher.
• Experience of progressively responsible supervisory duties.
• Experience working with college students in a supervisory role.

Work Conditions :

• Work is normally split between indoor office work and the field patrol environment.
• Exposure to all kinds of weather conditions and occasional exposure to physical risk.

Physical Requirements :

• Ability to walk, run, or climb stairs for extended periods of time.
• Must be physically able to respond quickly in an emergency situation.

Special Instructions to Applicants : Other Information : PLU is a small, private university where caring means more than kindness and consideration it means a bold commitment to expanding well-being, opportunity, and justice.

Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body.

PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas / New Year’s break), additional flexible time off, and many other great university benefits.

PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501 (3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and / or interview process, please contact the Human Resources Office at 253-535-7185 or [email protected].