Job Description
Job Description
Description
- Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered;
- Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment;
- May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures; Coordinate training of appropriate customer personnel;
Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services.
- Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
- Support Help Desk personnel in second level problem resolution to resolve end-user issues / requests
- This involves utilization of the Help Desk system to track end-user requests
- Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards / policies
- This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
- Provide training, advice, and support to end-users to facilitate use of information technology, and promote awareness of the IS Policy, including security and appropriate use of assets
- Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
- This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
- Perform other duties as required
Powered by JazzHR
UgTEhj22tm
Desktop Field Support Technician
This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Supporting and troubleshooting cellular devices, tablets, and laptops. Support large conference room Audio/Visual equipment. Mobile device support inc...
Desktop Support Technician
Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technic...
Desktop Support Technician
These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc. Software support - O365, AD, SCC...
Desktop Support Technician
This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Supporting and troubleshooting cellular devices, tablets, and laptops. Support large conference room Audio/Visual equipment. Mobile device support inc...
Desktop Support Technician
Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests This involves utilization of the Help Desk system to track end...
Level 2 Desktop Support Technician (TERM)
Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region. This is all part of our inclusive, high-performance culture supported by Total Rewards that include our cash balance pension plan. Provide IT support to multiple s...
7006 - Desktop Support Technician
The Desktop Support Technician role will solve complex problems involving broad, in-depth product knowledge. The Help Desk Technician’s goal is to provide best-in-class and high quality technical support for the assigned core technology and be able to work on difficult customer issues. Monitor Servi...
Desktop Support Technician | Phoenix, AZ
The desktop support technician works across a broad range of creative-focused technologies and liaises across multiple areas of the business to support incidents, problems, and requests. Avenue5 is growing, and we are in search of a desktop support technician to join our dynamic team of Fivers!. The...
Data Center Technician(Desktop Support, Technical Support, IT Support) - Phoenix
Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. ...
Desktop Support Technician | Phoenix, AZ
The desktop support technician works across a broad range of creative-focused technologies and liaises across multiple areas of the business to support incidents, problems, and requests. Desktop Support Technician | Phoenix, AZ. Avenue5 is growing, and we are in search of a desktop support technicia...