NPW is seeking reliable, driven, individuals to fill the position of Auto Parts Customer Service Representative
Ideal candidate will possess the following qualities :
- MUST have thorough knowledge of Auto Parts
- Minimum of 1 year inside sales phone experience
- Demonstrated success providing excellent customer service
- Must have excellent phone etiquette
- Spanish / English speaking a PLUS!
- MUST have a positive CAN-DO attitude!
Responsibilities :
The Customer Service position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, order status, and responding to customer concerns or complaints.
- Engage with customer to assess and fully identify customer needs
- Review customer accounts and make changes as necessary
- Provides technical advice, troubleshoots, & finds solution to the customer's problem
- Processes & enters orders in system using relevant computer software
- Escalate customer concerns or complaints as needed to appropriate department
- Additional duties as assigned by Warehouse Manager
Physical Requirements :
- Lift a minimum of 50 lbs.
- Consistently lift / carry 10-20lbs
- Bend, reach, lift, & climb ladders / steps
- Stand and walk for the duration of the shift
If you are looking for an exciting career opportunity with room to advance, then NPW is the company for you!
NPW Benefits :
- Paid Time Off
- Health Benefits
- Employee Purchase Program
- Paid on a Weekly Basis
- 401K
- Advancement Opportunities
NPW is a drug free workplace.
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