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Senior Help Desk Technician

VirtualVocations
Carrollton, Texas, United States
Full-time

A company is looking for a Sr Assistant Help Desk Tech for a remote position.Key ResponsibilitiesAnswer help desk calls and respond to customer inquiriesAssist customers in resolving technical problems and escalate complex issues as neededLog and track inquiries, maintaining history records and documentationRequired QualificationsHigh school diploma or G.

E.DOne or more years of technical training in computer support preferredTwo or more years of technical or customer support experienceExperience with company products and operating systemsExperience working with company escalation policy

20 hours ago
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