Core Job Functions
- Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services
- Develop the logical and physical data models for the CMDB
- Identify, verify, and architect the federation of data that will comprise the CMDB including external sources
- Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation
- Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel
- Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders
- Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.
- Strong communication and collaboration skills
- Perform other related duties as assigned
CMDB Manager Requirements and Qualifications
- Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle
- Able to work both independently as well as collaboratively with minimal supervision
- Ability to manage and prioritize multiple assignments
- Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering
- Ability to script in Java and Python
- Excellent written and verbal communication skills
- Strong Understanding of ServiceNow ITSM platform and Discovery
- Strong knowledge of IT Asset and CMDB processes and procedures
- Experience with Service and Application Modeling
- Experienced with Visio and process mapping methodologies
- Experienced with the Agile software development lifecycle
License(s) & Certifications
- ServiceNow certifications are highly desired
- Bachelor's degree or higher in Computer Science / Information Technology or related and relevant experience
- ITIL V3 Foundations Certification or higher
Required / Desired Skills
SkillRequired / DesiredAmountof Experience
Understanding of the IT Infrastructure Library (ITIL) IT Service ManagementRequired3Years
Ability to script in Java and PythonRequired3Years
Experience with Service and Application ModelingRequired3Years
Strong Understanding of ServiceNow ITSM platform and DiscoveryRequired3Years
Strong knowledge of IT Asset and CMDB processes and proceduresRequired3Years
Experienced with Visio and process mapping methodologiesRequired3Years
Experienced with the Agile software development lifecycleRequired3Years
SAMPRO and HAMPRO activationRequired3Years
IT Infrastructure Library
Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle. Understanding of the IT Infrastructure Library (ITIL) IT Service ManagementRequired3Years. Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with d...
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