Software Engineer I (ServiceNow FSO, JavaScript)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94, - $156,

Target Openings

What Is the Opportunity?

Travelers is seeking a Software Engineer I ServiceNow FSO and JavaScript to join our technology organization supporting our dynamic, innovative and industry leading Business Insurance organization.

The convergence of technology, data and AI is creating an unprecedented opportunity to evolve the way we work and transform the Work Management & Orchestration experience across tasks and activities that support our Sales through Submission Customer Life Cycle.

As we transform our technology landscape, we are focused on expanding our modern technology ecosystem that is nimble and well positioned for future business needs.

The individual will play a key role in supporting our existing work task management systems and in implementing a new work orchestration layer in the middle build on ServiceNow FSO product.

If you are a technologist who enjoys solving complex business problems in a collaborative, inclusive, and iterative delivery environment and a continuous learner that embraces new tech, this is the role for you.

What Will You Do?

• Perform analysis, design, development, configuration functions as well as define technical requirements, integrations, test design & execution, and test automation with high degree of expertise, quality, and speed.
• Perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
• Deployment automation and release management across environments.
• Work independently to tackle well-scoped and loosely scoped problems.
• Contribute to team requirement refinement, estimation, retrospective, detailed solution design, perform code / test case reviews, and ensure appropriate artifacts are reviewed and approved.
• Define and design integration solutionsbetween ServiceNow and other strategic SaaS and non-SaaS Travelers platforms.
• Responsible for E2E tasks of defining, designing,building, testing, and implementing data visualization solutions by consuming defined data flows.
• Assist with data mapping. Drive commonality and reuse of data across Lines of Businesses.
• Document and gain approval on High Level DataIntegration Architecture Solution designs.
• Direct and implement solutions to moderately complex problems aligned with team goals.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Collaborate with technical leads, architects, platform, and product owners to identify and recommend technical solutions that adhere to approved architecture, data security, and cyber security patterns.
• Help defineServiceNow best practices, leverage of out of the box configuration, use ofAutomated Test Framework throughout software development lifecycle and embrace the practice of pro-active platform health monitoring.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Translate business requirements into well architected solutions that best leverage ServiceNow.
• Support ServiceNow platform upgrades.
• Provide technical guidance and mentorship to other engineers while fostering a team environment.
• Ensure availability and provide on-call support to resolve application issues when necessary.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Three years of programming / development experience preferred.
• Two years of experience in Agile delivery model.
• Experience configuring and implementing applications using ServiceNow FSO modules : Commercial & Servicing Lines for Insurance, Financial Services Data Model, Performance Analytics, Advanced Work Assignment, Visual Workflow & Automation
• Experience with ServiceNow integrations with other SaaS and non-SaaS platforms using Integration Hub.
• Experience with Stream Connect for Apache Kafka would be a plus.
• Experience with ServiceNow Automated Test Framework and Platform Health monitoring & scanning.
• Experience mentoring other engineers in ServiceNow concepts.
• Knowledge of out of the box configuration.
• Hands on experience with JavaScript,REST APIsa plus.
• Some experience in designing & building distributed applications outside of ServiceNow.
• Experience in application of test design strategies and techniques, knowledge of test automation tools.
• Experience working with CI / CD processes incorporating test automation.
• Working knowledge of automated deployment / DevOps tools and technologies.
• Working knowledge of source control management tools such as Git.
• Delivery - Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to tradeoff and negotiation discussions.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to understand technical concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues and possess in-depth knowledge of immediate systems worked on.
• Problem Solving - Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them, recognize mistakes using them as learning opportunities and break down large problems into smaller, more manageable ones.
• Communication - Strong communication skills with the ability to clearly and concisely interact with team members, document work in a clear, easy to follow manner, collaborate well with team members, take in well- scoped requirements and ask the right questions to ensure clarification, seek out and receive constructive criticism well and listen when others are speaking.
• Leadership - Intermediate leadership skills with a proven track record of self-motivation in identifying personal growth opportunities.

What is a Must Have?

• Bachelor’s degree or its equivalent in work experience.
• One year of programming / development experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.