Route Service Manager - UniFirst

Route Service Manager

UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations.

The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

Training :

Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility :

You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth.

The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.

Culture :

Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?

Diversity :

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

What you’ll be doing :

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Qualifications

What we’re looking for :

• An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
• High School Diploma or GED bachelor’s degree preferred.
• Prior customer service experience
• Ability problem solve and handle a variety customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• Excellent verbal & written communication skills
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses