Service Route Manager

Job Description

Job Description

Service Route Managers train, coach, and support a team of Route Service Representatives in order to meet and exceed customer retention, account growth, and gross profit goals by driving execution of route development, coverage, and customer satisfaction.

Join a growing company with amazing benefits and employee programs!

https : / / wildmanbg.com / my -career /

KEY OUTCOMES (KPI’S)

OUTCOME : Drive Achievement of Customer and Product Retention Goals

• Retain existing customer accounts (lost accounts should be
• Target goal of no loss of profitable SKUs for customers

OUTCOME : Drive Achievement of Customer Account and Product Growth Goals for Service Team

• Train and support ASR Team in recognizing sales leads for delivery to Customer Development Reps
• Ensure delivery of targeted number of sales leads per month per growth plan
• Support ASR Teams in delivering added SKU goals per growth plan

OUTCOME : Drive Achievement of Gross Profit Budget Targets for Service Team

• Ensure Service Team meets or exceeds targeted gross profit percentage by route
• Identify top 3 product margin enhancement opportunities each month and establish a plan with Service Team to deliver improved margin in identified products by route

OUTCOME : Ensure 100% Execution of SMART Start Training & Development Training for Service Team

• Work with Director of Training to develop and enhance SMART Start Training for new ASRs and cross-training and development training for tenured ASR Teams
• Ensure 100% Execution of all ASR Training Plans
• Develop as a Training SME for ABS and other Service Team Training Tools

OUTCOME : Perform Consistent with Wildman Core Values

Conduct yourself at all times and in all business interactions consistently with Wildman Core Values

STRENGTHS TO BE SUCCESSFUL

• High school diploma or GED equivalency certificate required
• 1-3 years’ experience in a customer facing service-related role preferred
• Prior route service experience a strong plus
• Professional verbal communication skills required
• Ability to adapt and thrive in a fast-paced environment
• Proven ability to develop strong product and customer account knowledge
• Strong problem-solving skills required
• Adapts well to changing needs, conditions, and work responsibilities
• Strong attention to detail required

PRIMARY RESPONSIBILITIES

• Ensure 100% route coverage each week for assigned Service Team (provide PTO and coverage support for ASR Team)
• Ensure 100% On-Time-Complete (OTC) route stops per weekly schedule
• Drive to execution of 100% On-Time Delivery (OTD) fulfillment goals for Service Team
• Ensure Service Team establishes and executes on targeted Vendor Managed Inventory (VMI) levels
• Build superior route and customer knowledge to deliver Team Service Goals
• Manage and execute on scheduled monthly route ride-alongs
• Schedule and execute customer intimacy program to deliver scheduled visits and enhance customer relationships
• Develop and execute plan for cross-product segment training with Service Team to drive Company growth
• Lead, coach, and support development for Service Team
• And other responsibilities as may be requested from time-to-time

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

• Requires maximum physical effort; required to sit for extended periods
• Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a truck / step van
• Maximum unassisted lift 50 lbs.
• Ability to read, enter and use efficiently a handheld computer
• Ability to use telephone to communicate with customers and internal support personnel
4 days ago