Role- Desktop Support Technician
Location- Irvine, CA / Palo Alto, CA
Duration- Long Term
JOB DESCRIPTION
Responsibilities : -
Experience with Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
Experience with Wired / Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A / V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization
Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs
Tech Savvy - Ability and passion for learning new technology and tools
Passion for Customer Support
A drive to help end-users get what they need to do their jobs the best they can.
- A sense of satisfaction from assisting the end-users in getting what they need on time
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