Membership Director

A bit about us :

The National Governing Body of the sport of sailing.

Why join us?

Benefits & Perks

Medical insurance

Vision insurance

Dental Insurance

403(b) with company match up to 5%

Life insurance

Long- and short-term disability insurance

Paid time off, Holidays, Community Service time, bereavement, parental leave, jury duty

Free gym membership

Access to Roger Williams University cafeteria and lunch options

Discounts on travel, entertainment, and others via Perk Spot and the Benefit Hub

Gill Discount

Employee Assistance Program

Wellness Space

Employee snack bar, staff celebrations and events

Access to USOPC JEDI trainings and CRGs

Employee trainings and professional development

Hybrid structure 3 days per week in office and 2 remote

Job Details

What you’ll be doing :

The Membership Director will report to the Senior Vice President of Partnerships and Memberships and work closely with the leadership team, the Directors of Marketing and Partnership Marketing as well as across the entire organization.

Interpersonal skills that can motivate and foster collaboration with a wide array of stakeholders including staff, volunteers, industry partners and sailing organizations, are critical to success in this role.

The position is a crucial member of the organization and is involved in major strategic and operational decisions affecting the organization and responsible for the following :

Develop, manage and achieve department budget and goals for revenue & memberships

Execute on the Membership value proposition and strategic plan

Lead our outreach and communication to both group and individual members

Manage the organizational membership loyalty program(s)

Responsible for developing and implementing services and programs for the 1,500+ organizational members and 43,000 individual members

Collaborate across the organization and work with all departments to promote broad array of services, programs and products to members and potential members

Manage, develop, and train the Membership Team to provide first class customer service

Solicit member feedback on programs and services and develop actionable opportunities

Work within our existing database system for outreach while leading the membership transition to a new system

Promote existing membership benefits and improve membership value by enhancing membership benefits working with the Partnership Team

Create and implement member retention strategies

Assess the marketplace and ideate for exponential growth opportunities

Ability to work non-traditional hours including weekends and holidays if needed

Ability to travel domestically

Explore best practices with other NGB’s and share both internally and externally

Who you are :

Bachelor’s degree in business, marketing, or related discipline required. MBA or advanced degree preferred

Minimum eight (8) years progressive experience and a demonstrated track record of accomplishments in sales, marketing, operations, and management

Member-based association and / or non-profit experience a plus

Experience leading sales efforts / teams for member driven organizations

Experience in fiscal management of a $2+ million budget

Possess solid leadership skills with an ability to work effectively and accomplish tasks, projects, and goals through influencing others within a complex organizational structure

Be detail and process-oriented with strong program and logistics management skills and planning

Possess the ability to present one’s own ideas with clarity and generate buy-in and commitment from multiple constituencies

Belief in the Olympic movement

Appreciation for the sport of sailing