Job Description
Job Description
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations.
The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
PROFITABILITY
Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
Reviews key P&L lines to increase profitability for the restaurant
Drives sales through proactive guest service, people development & operations management
GUEST
Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
Manages the guest experience through operations and timely response to Guest issues
Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
PEOPLE
Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
On-boards new team members by training and guiding them through the certification process
Inspires the restaurant team by effectively managing individual and team recognition programs
Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance
OPERATIONS
Manages restaurant labor using optimal Manager staffing and Team Member scheduling
Enforces compliance with government regulations, employment laws, and BKC policies
Ensures that restaurant upholds operational and brand standards
Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous restaurant management experience
Strong understanding of P&L management & drivers of restaurant profitability
Ability to prioritize own and others’ work and time to meet deadlines and objectives
Demonstrated leadership skills
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and / or irregular shifts as needed, for proper functioning of the restaurant
- BKC is an equal opportunity employer and we encourage all qualified applicants to apply
General Manager
We are seeking an experienced General Manager to lead our team and drive operational success in the Greater Tampa Bay Area. Proven experience as a General Manager or in a similar leadership role. ...
General Manager
To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3–6 Ma...
General Manager
Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operati...
General Manager
The General Manager will manage the overall restaurant to ensure we are 1st Choice for our Guests and Employees. Training Team Members and Managers on operations, policies and procedures and Guest service Identifying and responding to complaints and policy and procedure violations. High School Diplo...
Assistant General Manager
Assistant General Manager ORANGE CITY (04546). Directly support the General Manager to achieve restaurant performance and quality standards in three areas:. This job posting contains general information about working in this restaurant. ...
Restaurant General Manager
It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager, think about a career with Pizza Hut. ...
General Manager
At times, business needs and operational needs, may dictate times where you will need to work: a day off, holidays, another manager’s schedule, fill in at another location, fill in an employee’s position, or support a new manager during their shift. Assist and work with your Regional Manager. To lea...
Senior Assistant General Manager
Senior Assistant General Manager Job DescriptionReports to: General ManagerJob Summary: Responsible for assisting in planning, directing, and coordinating all operations and personnel management. Major Areas of Responsibility: •Complete knowledge of all expectations of the Manager and Assistant Gene...
Assistant General Manager
Assist in leading restaurant managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth. Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; supervises and support 3–6 Managers a...
Hotel General Manager | Princeton, NJ | Full Service Hotel
Step into an unparalleled leadership role as a Hotel General Manager in the vibrant community of Princeton, NJ, where historic charm meets modern sophistication. As a Hotel General Manager, you'll be at the helm of strategic planning and operational leadership, driving success and guest satisfaction...