Job Description
Job Description
Join the team at State Farm - Kert LeBlanc, where your skills and enthusiasm can make a difference. Located in Metairie, Louisiana, we are looking for a Licensed Insurance Customer Service Representative who thrives in a positive and inviting atmosphere.
At State Farm, customer satisfaction is our top priority, and we aim to provide exceptional service to our valued policyholders.
This role is entirely on-site, allowing you to build strong relationships with our team and clients while enjoying a vibrant work environment.
If you take pride in delivering outstanding customer experiences and are ready to contribute to a dedicated team of professionals, we encourage you to apply today and become part of a company that values its employees as much as its clients.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Family Friendly
Monthly Bonus opportunities
Home and work life Balance
Appreciation Lunches
Responsibilities
Client Interaction : Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
Policy Management : Assist clients with changes to their insurance policies, ensuring accurate documentation and efficient handling.
Problem Solving : Analyze client needs and determine appropriate solutions to meet their insurance requirements.
Claims Assistance : Guide clients through the claims process, offering support and clarifying procedures.
Relationship Building : Develop and maintain long-lasting relationships with clients to ensure their continued satisfaction and loyalty with State Farm.
Continuous Improvement : Stay informed about company policies, procedures, and product offerings to provide accurate and up-to-date information to clients.
Requirements
Licensing : Active insurance license in Louisiana is required.
Experience : Previous experience in customer service or insurance is preferred.
Communication Skills : Strong verbal and written communication skills are essential to interact effectively with clients.
Problem-Solving : Ability to resolve client issues and queries efficiently by providing satisfactory solutions.
Customer Focus : Passionate about delivering excellent customer service and ensuring client satisfaction.
Organizational Skills : Must be able to manage multiple tasks while maintaining attention to detail in a fast-paced environment.
Team Collaboration : Ability to work well in a team setting, fostering a positive and supportive atmosphere.
Tech-Savvy : Proficiency with CRM systems and Microsoft Office Suite is beneficial.
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