Senior AWS Connect Engineer/Developer

Please Note : For this req specifically, we are willing to allow you to submit candidates are not local. Please make note it will be the vendor's responsibility to ensure the candidate is able to be in Baltimore for badging twice.

We will not be able to support any remote badging. As of today's guidance, once they are badged, they will be allowed to work remotely.

Position Description :

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering, review and document requirements.
• Design and develop solutions within the ServiceNow environment.

Key Required Skills :

The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.

Requirements

Basic Qualifications :

• Masters + 10 years of experience OR Bachelors + 12 years of experience OR 18+ years of related experience in lieu of a degree
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills
• Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills :

• Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
• Knowledge and experience with integrating Pega workflows with CCaaS.
• Knowledge and experience with building reports and dashboards preferably with Tableau.
• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

Desired Skills :

• Adept at working independently, but also in a team environment.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
• Prior Federal government experience.
• Self-starter, highly motivated individual who adapts to a dynamic work environment.
• Strong attention to detail with an ability to operate effectively across multiple priorities.
30+ days ago